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Email id not generated even though user has the privilege

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Hi,

Privilege to create Exchange mail box is already assigned to the user and the privilege status is showing as OK. But, mail box is not created for the users. This issue is not with all the users. Only few users are having this issue. When we check the Database for the users who are having this issue, SYSTEM privilege is not existing for these users. But for the users who has mail box, they have SYSTEM privilege in the Database.

I heard from some other sources that this is the existing issue with SAP IDM and have asked us to update users by adding this privilege from SQL Query (from backend).

We would like to know the root cause for this issue.

Can anyone help us to find the root cause for this issue.

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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If you havent checked the users audit information you should do that using the monitoring UI, or if you have extended audits enabled you can try this statement:

select t.taskname roottask,la.taskname lasttask,A.msg,a.* from mxp_audit A, mxp_tasks T, mxp_tasks LA

where T.taskid = A.taskid and A.provstatus in (1101,1001) and LA.taskid = A.lastaction and a.mskey in

(select mcmskey from idmv_entry_simple where mcmskeyvalue = 'ADMINISTRATOR')

order by posteddate desc

This will list tasks that have failed on the user (administrator needs to be replaced...). if a task has failed in the processing of the user perhaps you'll see your root cause there.

Br,

Per Christian

Answers (1)

Answers (1)

former_member2987
Active Contributor
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A few questions and thoughts:

If you re add the role / privilege, does it work then?

Can you make the issue happen or is it random?

Try turning on Trace to see what's going on?

I've not heard anything about known issues with this, but you might want to open an OSS note.

Matt