Workflow Escalation

[Former Member]

I was wondering if any could answer some questions I have around escalations:

1)     

W   Why are there two places to set Escalation Type within a stage? Do both need to be set? Does one over ride the other?

3    I also noticed that Modify Task Setting doesn’t contain ‘Use Default’ why?

a.      Select Stage > Modify > Show Details

b.      Select Stage > Modify Task Settings

4)    When using ‘Use Default’ where is that routing to? Alternate Approver?

5)    Does a job need to be executed to kick off the escalations similar to reminders?

Any guidance would be appreciated,

Kyle

[Former Member]

4)    When using ‘Use Default’ where is that routing to? Alternate Approver? 

Only if one is configured within the "Modify Task Settings" section.

[former_member193066]

the point over here is.

a.      Select Stage > Modify > Show Details

Stage details can be configured globally for the specific process ID and can be

overwritten at a specific path/stage sequence

where as

b.      Select Stage > Modify Task Settings

Modify Task Settings. These settings will apply to the stage anytime

this is used in a particular path.

Does a job need to be executed to kick off the escalations similar to reminders?

Yes , it requires configuration.

The alternate approver is selected if the workflow is not acted upon within the time period defined in the SLA

Regards,

Prasant