ITSM Service Desk don´t send mail to message_processor

[Former Member]

Hello experts,

We're using SOLMAN 7.1 with Service Desk functionality enabled so that the consultants can open called for support of the project team.

Our partner made ​​configuration cena'rio the Service Desk and was working until the last 26 days. In this day something occurred in the environment and the system stopped sending e-mail informing you of new calls.

The workflow sending emails continues to function normally open tickets before 26th.

In tcode SPPFP I have the following entry: CRM_ORDER SMPR_ACTIONS 8000000010 SMPR_CREATE_EMAIL_DOC recorded on the last 26th.

I tried to delete this entry but the system informs you that the object is locked: The application object is locked. The message. SPPF014

Any idea what it might be?

I'm new in SOLUTION and never configured the ITSM. All help is welcome

Thank´s

Fabio Rebelo

[Former Member]

Hello Fabio,

Run SM12 tocde and check who locked the object. Also check action  log using CMRD_orde paste  incident message id (probabley 8000000010) and go to action tab and paste the log.

BR,

K.