ERMS integration with ITSM for incident creation

[Former Member]

Hi Expert,

I am searching for automatic incident creation from email using ERMS integration with ITSM in solman 7.1 SP08.

I have checked the spro-> solution manager -> customer relationship management -> interaction center webclient/ and also E-Mail Response Management System

But not able to find any document or link for particular integration.

Please provide more details on ERMS integration.

Rg,

Karthik

[prakhar_saxena · Accepted solution]

Hi

have you checked below

http://help.sap.com/saphelp_crm700_ehp01/helpdata/en/46/1c4daff3ec5873e10000000a11466f/content.htm

Check SAP Notes 925554 and 882653

Also, I think you are aware that you need separate license for using ERMS with Solution Manager

Regards

Prakhar

[Former Member · Accepted solution]

Hi Prakhar,

Where can i find the license details for ERMS integration in solman 7.1 for Enterprise Support.

Rg,

karthik

[prakhar_saxena · Accepted solution]

HI Karthik,

check with your PSA if you are a partner of SAP and they will let you know based upon customer scenario whether and how much is required

hope this clarifies

Regards

Prakhar