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Offline - The EM is probably stopped (connection error: java.net.ConnectException: Connection refused: connect)

former_member182034
Active Contributor
0 Kudos

Dear All,

I am getting following issue in the configuration of Wily Introscope Manager 8.2.4 under Basic Configuration --> Configure CA Wily Introscope

Offline - The EM is probably stopped (connection error: java.net.ConnectException: Connection refused: connect)

Please see attached snapshot.

Regards,

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Hi Abdul,

Check if Wily instroscope service works or not. If not share logs.

BR,

Kamil

former_member182034
Active Contributor
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Dear,

EMService.log

FATAL  | wrapper  | 2013/10/09 11:46:18 | OpenService failed - Access is denied. (0x5)

Please find attached snaps.

I have applied sap note 1588773 but same.

Regards

Former Member
0 Kudos

Hi ,

which user you have used to start the service in the MS server ? use the <sid>adm user

Also go to webview or workstation and try to login using Admin or Guest user and check it.


Goto usr\sap\ccms\wilyintroscope\Introscope Enterprise Manager.lax

check the lax.nl.current.vm = ( mapped to jdk path correctly) ?


check the usr\sap\ccms\wilyintroscope\EMService.conf 


increade the wrapper.java.initmemory and wrapper.java.maxmemory as per below notes


1630229  - Wily Enterprise Manager 8.2 - The EM failed to start

Rg,

Karthik

Reagan
Advisor
Advisor
0 Kudos

Hello

Could you check the Windows Event Viewer after starting the Introscope service ?

Regards

RB

Former Member
0 Kudos

Hi,

Can you please login in the below url and try to start the wily.

https://<host>:<port>/webdynpro/dispatcher/sap.com/tc~smd~navigation/WilySelectorApp?INTROSCOPE_MODE...

Can share the screen shot .

In the logs it says good but what i an thing if any higher version of IS agent is installed and giving some connection error.

Thanks

Rishi abrol

former_member182034
Active Contributor
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hi Reagan,

the service is not started yet. Please check the log of eventvwr.

The Introscope Enterprise Manager service terminated with service-specific error 1 (0x1).

Regards,

former_member182034
Active Contributor
0 Kudos

hi Karthik,

I made the changes as per your and sap note instruction.

Please check the status in attached snap.

Regards,

former_member182034
Active Contributor
0 Kudos

hi Rishi,

I tried to open above url with different ports but result is same (Explorer cannot display the webpage)

Regards,

Former Member
0 Kudos

Hi,

You need to gin solman port and hostname.

Thanks

Rishi abrol

Former Member
0 Kudos

Hi Abdul,

Now it showing green status,So it is working fine ?

logon to webview and check the EM.( user: Admin and password: Admin89)

http://<hostname>:8081/webview ( * port 8081 is default, check and confirm the same)

Also if possible upgrade to lasted version 9.1.5.because normally this issue happen frequently in 8.x version.

Rg,

Karthik

former_member182034
Active Contributor
0 Kudos

Dear Karthik,

EM is opened but it is not accepting the Admin/admin89?

would you tell me about service why is it not being started?


Also if possible upgrade to lasted version 9.1.5.because normally this issue happen frequently in 8.x version.

when I try to add EM 9.1.5 then it move into Export tab of Download Basket

Regards,

Former Member
0 Kudos

Hi,

can you login with Guest user? When you give the password what do you see in the logs.

Did you try the url that was given earlier.

Thanks

Rishi abrol

Former Member
0 Kudos

Hi Abdul,

Use the user: Admin , password : Admin89 ( A-caps).

Rg,

Karthik

Reagan
Advisor
Advisor
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Try increasing the -Xms and -Xmx parameters in the Introscope_Enterprise_Manager.lax file and restart the Wily.

Set them to 1024M and see if that helps.

Good Luck

RB

former_member182034
Active Contributor
0 Kudos

hi Karthik,

same Erro,

Please have a look at attached snap.

Regards,

Former Member
0 Kudos

Hi,

I think Wily EM is still down, start the service in the server.

Rg,

Karthik

former_member182034
Active Contributor
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hi Reagan and Karthik.

I increased the values of -xml parameters as per below note but still same issue when i start the service.

1630229  - Wily Enterprise Manager 8.2 - The EM failed to start

Regards,


Former Member
0 Kudos

Hi,

What do you see in the error log for EM.

/usr/sap/ccms/wilyintroscope/logs/ IntroscopeEnterpriseManager.log

Thanks

Rishi Abrol

former_member182034
Active Contributor
0 Kudos

Dear,

Please find attached log.

Regards,

Former Member
0 Kudos

Hi,

can you please check that the check the files ServiceWrapper.jar and ServiceWrapper.dll are present in folder lib \usr\sap\ccms\wilyintroscope\lib. If not please downoad it as mentioned in note 1273028.

for the below error:

PM ACT [WARN] [Manager.Bootstrap] The following management modules reference a management module named "SAP EPM" which does not exist: [SAP Navigation]

10/10/13 10:59:18 PM ACT [WARN] [Manager.Bootstrap] The following management modules reference a management module named "IBM WebSphere - Basis" which does not exist: [SAP Navigation]

10/10/13 10:59:18 PM ACT [WARN] [Manager.Bootstrap] The following management modules reference a management module named "MSFT IIS-ASP .NET" which does not exist: [SAP Navigation]

10/10/13 10:59:18 PM ACT [WARN] [Manager.Bootstrap] The following management modules reference a management module named "SAP Partner Products" which does not exist: [SAP Navigation]

10/10/13 10:59:18 PM ACT [WARN] [Manager.Bootstrap] The following management modules reference a management module named "SAP Retail" which does not exist: [SAP Navigation]

10/10/13 10:59:18 PM ACT [WARN] [Manager.Bootstrap] The following management modules reference a management module named "SAP J2EE - Duet" which does not exist: [SAP Navigation]

10/10/13 10:59:18 PM ACT [WARN] [Manager.Bootstrap] The following management modules reference a management module named "SAP Business Objects" which does not exist: [SAP Navigation]

Please  Install the SAP Management Modules.

did you install the module ? Check usr\sap\CCMS\wilyintroscope\config\modules

Thanks

Rishi abrol


former_member182034
Active Contributor
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hi rishi,

I downloaded and extracted the following file and paste the .jar and .dll file in lib folder

ServiceWrapper_822.zip

ServiceWrapperWindowsAMD64SAP.zip

I tried with both folder's files but service did not start. check attached snapshot.

Modules folder and some jar file exist. Please check the attached snapshot.

Regards,

Former Member
0 Kudos

Hi,

You dont need to run the JAR or DLL file . if they are there then its ok.

For the module you need to download the SAPISMM02 and uncar in the directory usr\sap\CCMS\wilyintroscope

Another thing why does it say this in the logs...

PM ACT [INFO] [Manager.HotFailover] Hot Failover not enabled

Thanks

Rishi Abrol

Former Member
0 Kudos

Can you check windows event viewer for error messages relevant to wily em service? If they exists provide them here.

former_member182034
Active Contributor
0 Kudos

hi Roman,

I ready attached the snapshot of service, Please find in my last reply.

Regards,

Former Member
0 Kudos

I want that you have checked System Event Log for errors related to Wily EM. You can find it Control Panel -> Admin or just run eventvwr.msc from command prompt.

former_member182034
Active Contributor
0 Kudos

hi,

Please find the attached log of service.

Regards.

Former Member
0 Kudos

Hi,

This message is due to the wrapper service. So downloaded the zip file ServiceWrapper_822.

I have unzipped it and I have copied files ServiceWrapper32.dll and ServiceWrapper32.JAR

to \usr\sap\ccms\wilyintroscope\lib.

Also please read note 1273028 - Introscope 8 Release Notes - at Page 6 -

Known problems in all Releases 8.x.

Thanks

Rishi Abrol

Former Member
0 Kudos

hello Abdul,

make sure that the EMservice is registered on your local machine

you can register the same with below steps

Go to location usr\sap\ccms\wilyintroscope

and register the service by clicking on RegisterEMService.bat file

Hope this helps,

Rg,

Nag.

former_member182034
Active Contributor
0 Kudos

hi Rishi and karthik and roman.

the folder \usr\sap\ccms\wilyintroscope is exist 2 Places( C and G drive) while I put the path of G drive during the installation. but don't know how the files created in C drive, So, I put the .Jar and .dll files in C\usr\sap\ccms\wilyintroscope\lib and service is started.

while error was resolved above as per instruction of karthik.

thanks to all for you kind support.

Regards,

Answers (1)

Answers (1)

Reagan
Advisor
Advisor
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Try upgrading Wily Introscope to the latest version and see if that helps.

Regards

RB