Data Management & User Administration Links - Greyed Out - Disabled

[Former Member]

Hi All,

I am facing few issues which I have never faced before.

1. After logging in the SPM application via Enterprise portal, I can see that the Data Management and User Admin links are greyed out. The links are disabled. All the other links are working fine. I have checked all the standard roles as per the SAP Guide. Nothing seems to be out of place.

2. When i try to execute the standard SPM reports, I see a small message on top right corner of the screen as "Server Error". I can't see any detailed

message. No ABAP dump was recorded at the backend. HTTP trace is showing in RED as:

   |-+------+--------+----+---------------------------------------------------------------------------------+-----+--------------------------------->

|8|500   |HTTP    |    |/epm/opm/bidata/SPM/dataSources/0ASA_MP01_Q1002/report?rows=100&cell_limit=200000|1,399|no-cache, no-store, no-transform,|

| |      |        |    |                                                                                 |     |must-revalidate, max-age=0;      |

| |      |        |    |                                                                                 |     |Expires: Mon, 01 Jan 1990        |

| |      |        |    |                                                                                 |     |00:00:00 GMT                     |

|-+------+--------+----+---------------------------------------------------------------------------------+-----+--------------------------------->

I can execute the BEx query in backend and Web Analyzer without any error.

Not sure if these issues are cased by the same reason.

Please Help.

Thanks,

AG

[Former Member · Accepted solution]

Hi AG

This could be a web dispatcher issue or a component level issue. I assume you have recently moved to SPM 3.0 SP3?

1. Web dispatcher - make sure that the web dispatcher is routing the “/sap/poa/opm” calls to ABAP. 1915542 - SPM 3.0 Data Management and User Administration Links
   disabled
2. Check that the component levels are correct as detailed in Note 1882819 - Spend Performance
   Management 3.0 SP03 Release Info Note
3. Check the "getValues" service is active under the /poa/opm/um tree.

Thanks

Fiona

[Former Member · Accepted solution]

Hi AG

There has also been a new SAPNote which fixes this problem in SPM3.0 SP03. Take a look at the note below and see if it resolves your problem.

Note 1752778 - SPM 3.0 SP03 Patch1: User Admin/Data Mgmt disabled in UI

[Former Member · Accepted solution]

Hi Fiona,

You were correct about the "getValues" service. It was not active under the /poa/opm/um tree.

We worked with SAP IMS team and they released the Note 1752778 to resolve the issue.

Thanks,

AG