New incident automatically submits an email

[soerenschneider]

Hi experts,

I need help with the following ITSM situation:

Everytime when a new incident is created, an email should be automatically send to an external email address.

Do you have any ideas on how to solve this issue?

Any help is appreciated!

Regards,

Soeren

[Former Member · Accepted solution]

hi

have you checked

for more details here http://scn.sap.com/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message

Thanks

Jansi

[soerenschneider]

Thanks problem has been solved!

[prakhar_saxena]

Hi Soeren

In adidtion to above suggestions

visit this new blog and feature available in SP08

http://scn.sap.com/community/it-management/alm/blog/2013/09/25/itsm-configuration-tips-how-to-set-ac...

also make a note that email is triggered to value stored in BP for the employee

and scot settings thus it will meet your need based upon configurations.

hope it helps

Regards

Prakhar