on 10-07-2013 5:42 AM
Dear All
some time user is not closed support message . so our requirement is
message closed automatically if message status is solution
purposeed to user for more than 15 days. so message is closed
automatically and send a email to user regarding auto close of his
message.
So please suggest.
Regards
zahid hussain
Hi Singh,
Please check report AI_SDK_SP_AUTO_CLOSE and notes:
1799752 - AI_SDK_SP_AUTO_CLOSE: auto text is added incorrectly
1792409 - AI_SDK_SP_AUTO_CLOSE: Transaction type not supported
Also check the post http://scn.sap.com/thread/1359318
BR,
K.
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