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Integration of NWBC into SolMan Incident Management


looking at the Document -> Overview -> Processes -> Application Incident Management -> Incident & Problem Management -> Presentation (or directly: you can see on page 7 this text:

"The SAP Frontends have an preconfigured integration into the Application Incident Management of SAP Solution Manager .

The user of SAP solutions can create incidents out of their current transaction.

The incident will be enriched automatically with system information (e.g. User, Support Package level, transaction, etc.)

The SAP component is auto-assigned based on the transaction from where the user creates the incident.!

FollowingSAP Frontends are supported:

    • SAP GUI
    • SAP NetweaverBusiness Client
    • SAP Portal
    • SAP CRM WebClient

The integration of the SAP Gui is easy to set up and to use (Menu -> Help -> Create Support Message) ; but I cannot find any information about the integration of the Netweaver Business Client.

Looking very close at the screen shots one can see that there is a screen shot of the Help Center; here you can add notes, FAQs, and so on, but I cannot see any integration with the incident management like for the SAP Gui.

Nor I can find hints in the IMG or in the NWBC 3.5 Help Guide.

Does anybody know how to set up and use such an integration?

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