Validation when the user status is changed!!!

[Former Member]

Dear friends,

i need to know one thing.

I want to have some validation at the change of user status..

Suppose a user changes the status from new to assigned, then the user shouild not be allowed to change the ticket from assigned to Work in progress without saving the ticket..

Currenlty the user is allowed to change status from new to asgined from assigned to Work in progress and then from Workin progress to closed ..

The user should be allowed to change from New to assigned and only after saving the ticket the user sholud be aloowed to carry out further status change..

[Former Member]

Hi all,

There must be BADI to solve this problem, can nybody give me the name of the BADI.

[raguraman_c]

Hi,

Check these BADIs, I guess these might help you. I don't have a SOLMAN system right now.

<b>CRM_CUSTOMER_H_BADI</b>: These are the methods available.

CRM_CUSTOMER_H_CHECK: BAdI to check object CUSTOMER_H

CRM_CUSTOMER_H_MERGE: BAdI to merge object CUSTOMER_H

CRM_CUSTOMER_H_SET_SCREEN: Screen to specify CUSTOMER_H fields

CRM_CUSTOMER_H_SET_TITLE: Title of tab page for CUSTOMER_H fields

Check this BADI for field Selection.

<b>CHM_FIELD_CHECK</b>

Also check <b>BRF_ACTION </b>, which can be widely used.

Feel free to revert back.

--Ragu