DMS Message 26313 - Error while calling the EAI Viewer

[Former Member]

Hi,

when I display a dms document by CV03N, I cannot see any attachment.

If I click on the modify button the sim image icon appears.

If I try now to click on it system replies with  error 26313.

I find this link with a possible solution but won't work:

http://www.stechno.net/sap-messages.html?view=sapmessage&id=26313

Then I verified the customizing path:

Under Define workstation application, can see the following entry:

Appl (workstation application)	Descriptiom	Suffix	ArchID	Start auth	NoRename	File format
SIM	Immagini			X	X	*.jpg, *.bmp

Under  Define workstation application in network, I can see the following:

Type (data carr. type)	Appl workstation	AT application type	Description	Application (path and program)
PC	SIM	1	Immagini	EAIWeb.webviewer2D.1 %SAP-CONTROL%
PC	SIM	2	Immagini	EAIWeb.webviewer2D.1 %SAP-CONTROL%
PC	SIM	3	Immagini	EAIWeb.webviewer2D.1 %SAP-CONTROL%

Cannot understand what is the problem.

Thanks

Best regards

[christoph_hopf · Accepted solution]

Hi,

regarding the mentioned error message it seems that your system tries to display the file in the

ECL Viewer application which is maybe not installed on your PC. To check this please go to transaction DC30, choose the workstation application SIM and then go to "Define workstation application in network".If here the parameter "EAIWeb.webviewer2D.1 %SAP-CONTROL%" is set then the system has to use the ECL Viewer.

So in this case you have two options. The first one would be to install the latest ECL Viewer which is currently version 7.0 patch 13 (see SAP note 1912713).

The other option would be to change the parameter value to %AUTO% and so an external suitable application will be used for displaying your files.

Best regards,

Christoph