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audit documentations preparations

nelson_chamba2
Participant
0 Kudos

Dear all,

I need to be audit by SAP and they requested me to prepare some documents. I really don´t understand what exactly these documents are, can some one share with me some demo documents so I understand what they should look like and what content they must have.

The documents are:

1. Escalator Management Plan;

2. Service Desk User Guide;

3. Customer Incident Management Plan;

4. Support Role & Responsibilities;

Best regards,

Nelson Chamba\

Accepted Solutions (1)

Accepted Solutions (1)

Lluis
Active Contributor
0 Kudos

Hello Nelson, for what is the Audit ? CCOE, PCOE or user audit ? as your post i think that isn't for user  audit, that's true ?

if it is for some xCOE, check that:

http://scn.sap.com/thread/3202839

Regards,

Luis

nelson_chamba2
Participant
0 Kudos

Hi Luis,

It´s a PCoE.

Regards,

Nelson\

nelson_chamba2
Participant
0 Kudos

Dear Luis,

I need the examples of the documentations need to submit before the audit.

According with my partner these are the needed documents:

1. Escalator Management Plan;

2. Service Desk User Guide;

3. Customer Incident Management Plan;

4. Support Role & Responsibilities;

Best regards,

Nelson Chamba\

Lluis
Active Contributor
0 Kudos

Hi Nelson,

I don't remember where you can find that documents but maybe is on that site:

http://service.sap.com/partneredge/pcoe

Regards,

Luis

nelson_chamba2
Participant
0 Kudos

Hi Luis,

Good link, let search on it and will give you a feedback.

Thank you

Regards,

Nelson\

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi Nelson,

Please check the SMP for all the guide in below path, u need user credential to access this guide

In the left side you will find all the guide.

.

Also check the http://service.sap.com/rkt-solman

Rg,

Karthik