on 09-24-2013 4:08 PM
Dear all,
I need to be audit by SAP and they requested me to prepare some documents. I really don´t understand what exactly these documents are, can some one share with me some demo documents so I understand what they should look like and what content they must have.
The documents are:
1. Escalator Management Plan;
2. Service Desk User Guide;
3. Customer Incident Management Plan;
4. Support Role & Responsibilities;
Best regards,
Nelson Chamba\
Hello Nelson, for what is the Audit ? CCOE, PCOE or user audit ? as your post i think that isn't for user audit, that's true ?
if it is for some xCOE, check that:
http://scn.sap.com/thread/3202839
Regards,
Luis
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Dear Luis,
I need the examples of the documentations need to submit before the audit.
According with my partner these are the needed documents:
1. Escalator Management Plan;
2. Service Desk User Guide;
3. Customer Incident Management Plan;
4. Support Role & Responsibilities;
Best regards,
Nelson Chamba\
Hi Nelson,
I don't remember where you can find that documents but maybe is on that site:
http://service.sap.com/partneredge/pcoe
Regards,
Luis
Hi Nelson,
Please check the SMP for all the guide in below path, u need user credential to access this guide
In the left side you will find all the guide.
.
Also check the http://service.sap.com/rkt-solman
Rg,
Karthik
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