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Cats standard workflow TS 31000007 is not getting triggered

Dear Experts,

Cats standard workflow TS 31000007 is not getting triggered we have maintined agent assignment as a general task and functional conslutant has mainained in CAC1 and CAC2 configurations with workflow approval and maintained the std task TS31000007.still workflow is not getting triggered .

kindly help us y workflow is not getting triggered.

Thanks in advance.

Regards,

T.Kumar

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