on 03-10-2007 9:50 AM
Hi everyone,
What are the main configurations to be done in CS module?
What is the use of serial number?
How to convert a sales order to service order? what is the material type to be given in the sales order?
hi srinivas,
(A)
The main configurations in CS are equipment master data, serial number master data,service notifications, service orders, these are the few important configurations.
(B)
A serial number is an numeric or alpha numeric code given to a particular piece of equipment.it is used to track the warranty details, service activities that are performed on that particular piece of equipment. you can configure SAP system so that you cannot process any transaction like goods issue, goods receipt with out entering the serial number for that particular item.a serial number is unique for one particular item.
(C)
You cannot convert all sales orders in to service orders.only repair requests like RAS & RA(SAP STD) that are maintained in the same sales order transactions VOV8 can be converted in to service orders.automatically system converts in to service orders when the returns & repair process transaction is performed in the RAS & RA document.
hope this will solve your problem to some extent.
regards,
RAJESH KUMAR RAJU
SAP-SD
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