Can't log in

[Former Member]

Hello:

I am looking for some help. I have inherited a Solution Manager box via a merger of companies. The solution manager was given to me without any documentation so I don't have the user ids or passwords.

I'm trying to bring up Visual Administrator and I get the error "Error while trying to login to localhost: Cannot create new RemoteLoginContext"

I try to bring up the configtool and I recieve "ORA-28000: the account is locked"

I try to bring up the Visual Admin via the web and I get "Cannot reach external Application Server on localhost:50100"

Please help, I'm stuck!

Thanks,

-- Jackie

[Former Member · Accepted solution]

Jackie,

I'm trying to guess how you get to this, in the first place..? please post some history also..

This is because -

- too many wrong/ failed attempts to login with a username

Too resolve, you should unlock the user using DBA

Also check/ note that username is case sensitive

Here are some hints -

Start SQL*Plus:

1. sqlplus /NOLOG

Connect as SYSDBA:

SQL> connect sys/SYS_password as sysdba

Enter a command similar to the following, where account is the user account that you want to unlock and password is the new password:

SQL> ALTER USER account [IDENTIFIED BY password] ACCOUNT UNLOCK;

After this sucessfull execution, you can use VA to login..

do keep posted the developments

Hope this helps,

Cheers

Senthil

Message was edited by:

Senthil Murugan Muthuvelu

[raguraman_c]

Hi,

Tell your administrator to unlock your account as

SQL> alter user scott identified by tiger account unlock;

The cause would be,

At the time of installation ,there is a page showing all existing accounts and all of them(xcept sys and system ) are defaulted to locked, if you uncheck the lock, this won't happen.

Hope this would solve your problem.

Feel free to revert back.

--Ragu

[Former Member]

Yes, the box has a valid ip address.

[markus_doehr2]

Try to fix your network configuration. Apparently the box searches for a DNS server that is no more existent.

Does it have a valid IP from your network?

--

Markus