Poblems with Date SLA when i create a service request

[former_member335431]

When i create a service request the date of sla is not populated
correctly , priority default values is "Low", and i have a correct date configuration.

When i change priority in the header , Low to High , it work fine and i can see correctly all the date in the SLA section (if i change High value to Low is correct ).

I don't Know which  is the problem

[former_member335431]

Thanks Kamil for your answer.

But This isn't the problem, because i have 4 priorities in the response times.

BR

[Former Member]

Hi Marta,

Run Tcode CRMD_SERV_SLA  and check whether you maintain 'indicators for response' time for Low piority  and response times also.

BR,

Kamil

[former_member335431]

Thanks Kamil for your answer.

But This isn't the problem, because i have 4 priorities in the response times.

BR