Work item assignment and org. structure

[Former Member]

Hello,

For the work item assignment SAP provides the standard task, and the rules (responsibilities assigned to them):

TS21000273 FI-CA Collections Department

TS21000274 FI-CA Collection Unit

TS21000269 FI-CA Collection Specialist

Which are then assigned to the org structure.

Are this business rules evaluated in a hierarchical manner?

For example, if I have one collection department (TS21000273), 2 collection group (TS21000274), 6 collection sub-groups (TS21000274), and then collection specialists will they be evaluated sequentially? Now my system seems to be evaluating only the rule assigned at the collection specialist standard task.

If the purpose is to build an organizational structure, then it should be possible to first evaluate the rule of the department, then evaluate the rules for the different collection group and sub groups TS21000274 and finally the rules assigned to the agents (collection specialists), right?.

Thanks to all.

Mario

[william_eastman · Accepted solution]

Mario:

It determines each separately.  It first must find a department.  Then it tries to find a unit which must belong to the department.  Lastly it would determine a specialist who belongs to that unit.  You can only have three levels - so i am not clear how you intend to use sub-group since that does not align with the standard design.

regards,

bill.

[Former Member]

Hi Bill,

That is the behavior that I was expecting, but the system seems to evaluate only the rule assigned to the agent, for example if you use transaction FKKCLERK_CM_CUDUNN - Simulate Responsibilities the other rules (center and department) are not evaluated even if they are assigned to the org. structure in PPOMW. Do you think that this is a problem in the set up of the structure in PPOMW?

Thanks again.

Mario