Portal runtime error.

[Former Member]

Dear Team,

Could you please help to resolve the issue.

Whenever I click on any link of MSS, it gives me runtime error. Please see the screenshot.

Portal runtime error.

An exception occurred while processing your request. Send the exception ID to your portal administrator.

Exception ID: 08:20_02/09/13_0041_367814850

Refer to the log file for details about this exception.

How could we resolve such issue.

Thank you,

tausif.

Version Details EP.txt.zip

[michal_zilcha-lang · Accepted solution]

Hi,

In order to find the error details you need to look into the default trace file for the exception ID mentioned in the message: 08:20_02/09/13_0041_367814850.

The default trace file is located under:

..\<SystemID>\JC<instance#>\j2ee\cluster\server<node#>\log

Once you find the stack trace of this error, please provide it so I can investigate further.

Thanks & regards,

Michal Zilcha-Lang

[Former Member]

Thankx Michal,

I found the log, says following .. but not sure How to solve it??? please help

Full Message Text

Exception ID:08:20_02/09/13_0041_367814850

[EXCEPTION]

com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component

Component : pcd:portal_content/com.sap.pct/line_manager/com.sap.pct.erp.mss.bp_folder/com.sap.pct.erp.mss.roles/com.sap.pct.erp.mss.manager_self_service/com.sap.pct.erp.mss.manager/overview/com.sap.pct.erp.mss.work_overview/com.sap.pct.erp.mss.workoverview/com.sap.pct.erp.common.key_figure_monitor

Component class : com.sapportals.portal.sapapplication.SAPApplicationIntegratorComponent

User : ESS_USER3

at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:973)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:343)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)

at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:235)

at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:557)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:430)

[michal_zilcha-lang]

Hi again,

In order to find the root cause you should look at the full stack trace, including the "caused by" if there is any. From looking at the exception you added, it looks like there should be one.

Is it by any chance "access denied" error?

If so, then there is a troubleshooting guide which can help you solving the issue:

http://scn.sap.com/docs/DOC-31232

Anyways, please add the full stack trace for analyzing it properly.

Thanks & regards,

Michal Zilcha-Lang

[Former Member]

Dear Michal,

Exception ID:10:25_02/09/13_0015_341424150

[EXCEPTION]

com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component

Component : pcd:portal_content/com.sap.pct/line_manager/com.sap.pct.erp.mss.bp_folder/com.sap.pct.erp.mss.14.bp_folder/com.sap.pct.erp.mss.14.roles/com.sap.pct.erp.mss.manager_self_service/com.sap.pct.erp.mss.manager/overview/com.sap.pct.erp.mss.work_overview/com.sap.pct.erp.mss.workoverview/com.sap.pct.erp.mss.process_overview

Component class : com.sapportals.portal.sapapplication.SAPApplicationIntegratorComponent

User : ess_user3

at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:973)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:343)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)

at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:235)

at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:557)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:430)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1060)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: Exception in SAP Application Integrator occured: Unable to parse template '<System.Access.WAS.protocol>://<System.Access.WAS.hostname>/sap/bc/webdynpro/<WebDynproNamespace>/<WebDynproApplication>;sap-ext-sid=<ESID[URL_ENCODE]>?sap-ep-iviewhandle=007<ESID[HASH]>&sap-wd-configId=<WebDynproConfiguration>&sap-ep-iviewid=<IView.ShortID>&sap-ep-pcdunit=<IView.PCDUnit.ShortID>&sap-client=<System.client>&sap-language=<Request.Language>&sap-accessibility=<User.Accessibility[SAP_BOOL]>&sap-rtl=<LAF.RightToLeft[SAP_BOOL]>&sap-ep-version=<Portal.Version[URL_ENCODE]>&sap-wd-tstamp=<$TimeStamp>&<FPNInfo[IF_false PROCESS_RECURSIVE]>&sap-explanation=<User.Explanation[SAP_BOOL]>&<StylesheetIntegration[IF_true PROCESS_RECURSIVE]>&<Authentication>&<DynamicParameter[PARAMETER_MAPPING PROCESS_RECURSIVE]>&<ForwardParameters[QUERYSTRING]>&<ApplicationParameter[PROCESS_RECURSIVE]>'; the problem occured at position 309. Cannot process expression <System.client> because Invalid System Attribute:

System:    'SAP_LocalSystem',

Attribute: 'client'.

at com.sapportals.portal.appintegrator.AbstractIntegratorComponent.doContentPass(AbstractIntegratorComponent.java:125)

at com.sapportals.portal.appintegrator.AbstractIntegratorComponent.doContent(AbstractIntegratorComponent.java:98)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

... 27 more

Caused by: com.sapportals.portal.appintegrator.ApplicationIntegratorException: Unable to parse template '<System.Access.WAS.protocol>://<System.Access.WAS.hostname>/sap/bc/webdynpro/<WebDynproNamespace>/<WebDynproApplication>;sap-ext-sid=<ESID[URL_ENCODE]>?sap-ep-iviewhandle=007<ESID[HASH]>&sap-wd-configId=<WebDynproConfiguration>&sap-ep-iviewid=<IView.ShortID>&sap-ep-pcdunit=<IView.PCDUnit.ShortID>&sap-client=<System.client>&sap-language=<Request.Language>&sap-accessibility=<User.Accessibility[SAP_BOOL]>&sap-rtl=<LAF.RightToLeft[SAP_BOOL]>&sap-ep-version=<Portal.Version[URL_ENCODE]>&sap-wd-tstamp=<$TimeStamp>&<FPNInfo[IF_false PROCESS_RECURSIVE]>&sap-explanation=<User.Explanation[SAP_BOOL]>&<StylesheetIntegration[IF_true PROCESS_RECURSIVE]>&<Authentication>&<DynamicParameter[PARAMETER_MAPPING PROCESS_RECURSIVE]>&<ForwardParameters[QUERYSTRING]>&<ApplicationParameter[PROCESS_RECURSIVE]>'; the problem occured at position 309. Cannot process expression <System.client> because Invalid System Attribute:

System:    'SAP_LocalSystem',

Attribute: 'client'.

at com.sapportals.portal.appintegrator.layer.AbstractIntegrationLayer.processTemplate(AbstractIntegrationLayer.java:478)

at com.sapportals.portal.appintegrator.layer.URLTemplateProcessLayer.processLayer(URLTemplateProcessLayer.java:33)

at com.sapportals.portal.appintegrator.LayerProcessor.processActionPass(LayerProcessor.java:161)

at com.sapportals.portal.appintegrator.AbstractIntegratorComponent.doActionPass(AbstractIntegratorComponent.java:68)

at com.sapportals.portal.appintegrator.AbstractIntegratorComponent.doOnPOMReady(AbstractIntegratorComponent.java:54)

at com.sapportals.portal.prt.component.AbstractPortalComponent.handleEvent(AbstractPortalComponent.java:396)

at com.sapportals.portal.prt.pom.ComponentNode.handleEvent(ComponentNode.java:249)

at com.sapportals.portal.prt.pom.PortalNode.fireEventOnNode(PortalNode.java:368)

at com.sapportals.portal.prt.pom.PortalNode.processEventQueue(PortalNode.java:799)

at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:652)

... 19 more

Caused by: com.sapportals.portal.appintegrator.template_processor.TemplateParserException: Unable to parse template '<System.Access.WAS.protocol>://<System.Access.WAS.hostname>/sap/bc/webdynpro/<WebDynproNamespace>/<WebDynproApplication>;sap-ext-sid=<ESID[URL_ENCODE]>?sap-ep-iviewhandle=007<ESID[HASH]>&sap-wd-configId=<WebDynproConfiguration>&sap-ep-iviewid=<IView.ShortID>&sap-ep-pcdunit=<IView.PCDUnit.ShortID>&sap-client=<System.client>&sap-language=<Request.Language>&sap-accessibility=<User.Accessibility[SAP_BOOL]>&sap-rtl=<LAF.RightToLeft[SAP_BOOL]>&sap-ep-version=<Portal.Version[URL_ENCODE]>&sap-wd-tstamp=<$TimeStamp>&<FPNInfo[IF_false PROCESS_RECURSIVE]>&sap-explanation=<User.Explanation[SAP_BOOL]>&<StylesheetIntegration[IF_true PROCESS_RECURSIVE]>&<Authentication>&<DynamicParameter[PARAMETER_MAPPING PROCESS_RECURSIVE]>&<ForwardParameters[QUERYSTRING]>&<ApplicationParameter[PROCESS_RECURSIVE]>'; the problem occured at position 309. Cannot process expression <System.client> because Invalid System Attribute:

System:    'SAP_LocalSystem',

Attribute: 'client'.

at com.sapportals.portal.appintegrator.template_processor.TemplateProcessor.processWholeTagExpression(TemplateProcessor.java:156)

at com.sapportals.portal.appintegrator.template_processor.compiler.TemplateCompiler.processWholeTagExpression(TemplateCompiler.java:54)

at com.sapportals.portal.appintegrator.template_processor.TemplateParser.parseSimpleExpression(TemplateParser.java:234)

at com.sapportals.portal.appintegrator.template_processor.TemplateParser.parseComponenedExpression(TemplateParser.java:188)

at com.sapportals.portal.appintegrator.template_processor.TemplateParser.parseComponenedExpressionEx(TemplateParser.java:210)

at com.sapportals.portal.appintegrator.template_processor.TemplateParser.parseComponenedExpression(TemplateParser.java:193)

at com.sapportals.portal.appintegrator.template_processor.TemplateParser.parseTagExpression(TemplateParser.java:170)

at com.sapportals.portal.appintegrator.template_processor.TemplateParser.parseTemplateExpressionPart(TemplateParser.java:97)

at com.sapportals.portal.appintegrator.template_processor.TemplateParser.parse(TemplateParser.java:89)

at com.sapportals.portal.appintegrator.template_processor.TemplateParser.parse(TemplateParser.java:83)

at com.sapportals.portal.appintegrator.template_processor.TemplateProcessor.processImpl(TemplateProcessor.java:423)

at com.sapportals.portal.appintegrator.template_processor.TemplateProcessor.process(TemplateProcessor.java:390)

at com.sapportals.portal.appintegrator.template_processor.TemplateProcessor.process(TemplateProcessor.java:402)

at com.sapportals.portal.appintegrator.template_processor.TemplateProcessorService.processTemplate(TemplateProcessorService.java:54)

at com.sapportals.portal.appintegrator.template_processor.TemplateProcessorService.processTemplate(TemplateProcessorService.java:107)

at com.sapportals.portal.appintegrator.layer.AbstractIntegrationLayer.processTemplate(AbstractIntegrationLayer.java:464)

... 28 more

Caused by: com.sapportals.portal.appintegrator.template_processor.context.ContextException: Invalid System Attribute:

System:    'SAP_LocalSystem',

Attribute: 'client'.

at com.sapportals.portal.appintegrator.template_processor.context.SystemEP6Wrapper.getTerminal(SystemEP6Wrapper.java:86)

at com.sapportals.portal.appintegrator.template_processor.TemplateProcessor.processWholeTagExpression(TemplateProcessor.java:152)

... 43 more

[michal_zilcha-lang]

Hi again,

This error means that the iView, which is based on Application Integration, is referring to a system alias that is not recognized (no System Landscape object is using this alias).

You should either change the "system" property of those iViews to use the correct system alias (this alias is defined in the system landscape object that includes all the parameters to connect to the backend system), or if those iViews refer to a proper system alias, then you can just add this alias to the system landscape object.

More details about how to solve this problem can be found in the following KBA:

SAP Note number: 1583111 - "Application Integrator Exception for
SAP_LocalSystem, Even Though Different System Specified in iView"

If you have any further questions, please don't hesitate to ask .

Thanks & regards,

Michal Zilcha-Lang

[Former Member]

how to view all the system alias exists in the system? where should I go?

when I went to following, System Alias were not matching. could you please see the screenshot.

System Administration → System Configuration →System Landscape

[michal_zilcha-lang]

Hi,

Under System Administration -> System Configuration you have two editors that can be useful:

1. "Floating Aliases" - By default this editor lists all the aliases in the portal that have no corresponding system. By checking the "Display all aliases (not only floating aliases)" you can see the whole list of aliases, and find the proper system and alias that can be used in your case.

2. "Display System Landscape" in the Overview page of "System Landscape" - this editor lists all the existing systems in your portal.

To understand what alias is used in the problematic iView, you have to look at the iView "system" property. The iView PCD path can be found in the iView menu during runtime - under "details".

The aliases of a system can be edited using the "Alias editor" of the specific system.

What is the value of the system property on the problematic iView? is it listed in the "Floating Aliases editor"?

Do you know what system landscape object should be used in your portal to connect to the backend system?

Thanks & regards,

Michal Zilcha-Lang

[Former Member]

Is this the place where we maintain System Alias?

Should we change to system Alias of iView to WEBex or create new one SAP_ECC_HumanResources.

Thank you,

Tauisf

[michal_zilcha-lang]

Hi,

According to the screenshots, the relevant system is missing from the portal.

Do you have another portal system where those iViews work?

If so then you can check what systems are missing.

Basically this is a Universal Worklist (UWL) System.

Under System Administration -> System configuration -> Universal Worklist & Workflow -> Universal Worklist Administration, you can find all the System Landscape objects that are being used by UWL, and their aliases.

You should check in your portal the reason for the missing systems, and make sure to create those systems.

I could find a lot of material in this area also in the SCN, for example see this blog:

http://scn.sap.com/people/chi.chen/blog/2012/06/08/sap-ehp5-ess-initial-setup

(see step #3)

Thanks & regards,

Michal Zilcha-Lang