Extension for "Сreate message" of Solution Manager.

[Former Member]

Hello experts!

Is there a Standard extension for "Сreate message" of Solution Manager. It is necessary to add a new field in this GUI window

Version is SM 7.1 SP8.

Thanks for information

[prakhar_saxena]

Hi Dmitry,

The only option is, to do development you can't customize this screen.

Check this BADI SBCOS001 in satellite system if it helps but I don't think you can actually create a new field using this ....as it is more for providing customizing existing fields ..anyway check with developer

From last so many years people are doing below to achieve such requirements

modify CRMD_ORDER with EEWB in solman 7.0

modify CRM UI with AET in solman 7.1

thus based upon requirement and solman version you have choose the method but incase if you want to modify the help->create support message option it is not possible via standard customizing

Hope this helps

Regards

Prakhar

[Lluis]

Hello Dmitry, that screen is from "Managed systems" menu option -> help -> create support message.

As i know there is any standard option to customize that screen, if you setup the IM on solution manager, then you have to use ITSM new WebClient that has a lot of customizing options.

have you check the last setup guide for Incident management ?

Solution Documentation for VAR

Regards,

Luis

[Former Member]

Hello DImirty,

Please try with report RDSWP_NOTIF_CREATE_CUSTOMIZE_S and pdf as Jansi wrote in post http://scn.sap.com/thread/1816250

Incident Management, hide fieldsPDF -> http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/c009c947-221d-2c10-e9ab-f8ad69acb...

BR,

Kamil