system preparation not responding

[nelson_chamba2]

Dear all,

I installed a new 7.1 solman SP04 on a windows 2008 R2 Enterprise Edition 64bit with MS SQL 2008 R2.

After running the solman_setup on the System Preparation screen after I click NEXT it just hangs, stop responding, nothing happen, what could be the problem?

Check the screenshot for more details.

Best regards,
nelson chamba\

[Former Member · Accepted solution]

Hi

From your screenshot it looks like your not in a edit mode. Can you click on edit mode and then click next

it will bring one more window asking for username and password.

also perform the below. if you still see issue

1. In SE38, execute the report WDG_MAINTAIN_UR_MIMES. Under "Menu:, double-click "Delpoy MIMES". Then when that has finished, double-click "Force MIME deployment".

   2.In SMICM, choose the "Goto --> HTTP Plugin --> Server Cache --> Invalidate Globally. Click "Yes".

   3. Delete Temporary Internet Files out of Internet Explorer: Tools--> Internet Options --> (General Tab, Browsing History section) Delete.

Thanks

Kiran Nekkanti

[nelson_chamba2 · Accepted solution]

Hi

Did that but not working.

check the screen.

regards,

nelson chamba\

[Former Member · Accepted solution]

Hi Nelson,

Are there any errors in ST22/SM21?

Did you check note 1869765 - Short dump is generated when navigating in transaction solman_setup with error ' Syntax error in program "/1BCWDY/0O2THKH93AYD8VKO1RDM==CP " ' ?

BR,

Kamil

[Former Member · Accepted solution]

go to smicm transaction - goto menu and click on services and check if HTTP service is active or not

[nelson_chamba2 · Accepted solution]

Hi,

yes it´s activated.

best regards,

nelson chamba

[Former Member · Accepted solution]

Try the below urls and provide the screenshots

http://sap1.insitec.co.mz:8000/sap/bc/webdynpro/sap/wd_sise_main_app?sap-language=EN

http://sap1.insitec.co.mz:8000

If you still not getting anything restart the application and Call solman_setup transaction

Thanks

Kiran Nekkanti

[nelson_chamba2 · Accepted solution]

Hi,

This is the output.

and

from my PC, from the server still blank page.

regards,

Nelson Chamba\

[former_member183107 · Accepted solution]

Hi Nelson,

This means that the sap application is running properly.

The issue is with the server settings.

Have you maintained the correct settings in the hosts and services file?

Also, from your PC,is the page for system preparation in solman_setup coming?

Regards,

Himanshu

[nelson_chamba2 · Accepted solution]

Hi Humanshu,

Thank you for the input, but the page still not showing up on my PC and on the server. On my PC the solman_workcenter show this:

Service cannot be reached What has happened? URL call was terminated because the corresponding service is not available.

Note The termination occurred in system with error code 403 and for the reason Forbidden.

What can I do? Please select a valid URL. HTTP 403 - Forbidden Your SAP Internet Communication Framework Team

[Reagan · Accepted solution]

One more time:

Have you maintained the Solution Manager host name FQDN in the hosts file ?

When you call solman_workcenter can you check the work process and icm trace files (dev_w* and dev_icm) in the work directory ?

Additionally what is the host name and system number of the solution manager system ?

Regards

RB

[nelson_chamba2 · Accepted solution]

Folks,

Now I can see the page but just in one server and the preparation still hanging.

Look I'm trying this on 3 different machines now and 3 different web-browsers.

1. My PC

a) Opera

b) IE 10 (windows 😎

2. Solman server (SAP1)

a) IE9

b) Opera

c) Chrome

3. Old SAP Server

a) IE 9

b) Opera

The same results for my PC.

So it looks like there are 2 problems, on is the browser settings and another is the preparation phase hanging.

Because I can proceed with the display on the old_server I would like to solve the hanging problem and after that I´ll fight for the access problem

so guys let´s focus on the hanging problem.

Best regards,

Nelson Chamba\

[former_member183107 · Accepted solution]

Just wanted to know whether you installed flash on old sap server and tried solman_setup tcode after restarting your server.

Regards,

Himanshu

[former_member183107 · Accepted solution]

Also please maintain the below in services file:-

sapmsSMP

3600/tcp

# SAP System Message Server Port

00 being the instance number.

Regards,

Himanshu

[former_member183107 · Accepted solution]

Also Try:-

http://sap1.insitec.co.mz:8000/sap/bc/webdynpro/sap/wd_sise_main_app?sap-language=EN&sap-wd-loadOnDe... as per note 1621785.

Also according to the note 1547441 you can try:-

• execute the report AGSSISE_DISABLE_NEW_ROADMAP and uncheck / check the checkbox "Disable new roadmap". This setting is system wide, affects all users and has precedence over the URL parameter method described below.
• use the URL parameter "sap-accessibility". The standard URL for calling Solution Manager Setup (with new roadmap) looks like this (the part "myhost.mycom.corp:50055" of the URL is installation dependent and differs on your system):
  http://myhost.mycom.corp:50055/sap/bc/webdynpro/sap/wd_sise_main_app?sap-language=EN
  To use the old roadmap add to the URL displayed in address bar of your browser the parameter "sap-accessibility" with value "X":
  http://myhost.mycom.corp:50055/sap/bc/webdynpro/sap/wd_sise_main_app?sap-language=EN&sap-accessibili...
  Hint: you can add this URL to your browser favorites and use this link to call Solution Manager Setup directly instead of using transaction SOLMAN_SETUP.

Regards,

Himanshu

[Reagan]

Hello

Have you maintained the Solution Manager host name FQDN in the hosts file ?

When you call solman_workcenter can you check the work process and icm trace files (dev_w* and dev_icm) in the work directory ?

Regards

RB

[nelson_chamba2]

Hi,

The FQDN is already done. How can I check the work process?

regards,

nelson chamba\

[Reagan]

Hello

Go to /usr/sap/SID/DVEBMGS00/work

Check the latest work process trace files.

You will need to check the dev_server0 and std_server files are well.

Regards

RB

[former_member183107]

Also check whether the below service is activated in solman or not:-

Go to SICF->services->sap->bc->webdynpro->sap->wd_sise_main_app.

Regards,

Himanshu

[Former Member]

Hi There

please check log in SM21 ,  ST22 dump and  also make sure that in transaction SE80  there isnt any inactive object.

Make sure your  browser doesnt have popup blocked enable also there isnt any bug exist.

BR

Jai

[former_member183107]

Hi Nelson,

It can be seen from the screenshot that the system preparation substeps are not visible like it should be as below:-

Please reply if this is the case.

This can also be seen using solman_workcenter Tcode--->solman configuration->system preparation.

Waiting for your reply.

Regards,

Himanshu

[nelson_chamba2]

Hi,

You are right, I can see anything, even with the solman_workcenter.

check the screenshot

best regards,

nelson chamba

[former_member183107]

As you have installed the flash,Could you just give it a try by restarting the server and then using solman_setup.

Regards,

Himanshu

[bxiv]

Possibly out of scope of your question, but why are you setting up SolMan with SP04 instead of just updating to SP08 and then running through the setup?

[nelson_chamba2]

Hi,

That was what I had, but now according with your post I'm downloading the referred SP and will upgrade and try again.

thank you for the hint.

best regard,

nelson chamba\

[bxiv]

Not a problem, just keep in mind that while ST08 is the ABAP side you still have a Java side that will need to also be updated.  I think most Java SPs are at the 13 SP level.

[nelson_chamba2]

Hi,

But my system is not JAVA and not abap.

Do I still need these updates in order to run the solman_setup?

Best regards,

Nelson Chamba\

[bxiv]

Solution Manager is a dual stack system it has an ABAP & Java configuration.  I'm not saying that an upgrade will be the fix, imo its less work to configure software/servers after performing updates.

Think of it this way, do you perform Windows Updates before SAP is installed?

[former_member183107]

Hi Nelson,

Do the adobe flash update in your system.

Logout and log in and try solman_setup.

Hope it helps.

Regards,

Himanshu

[Former Member]

Hi ,

Please check all the services are active in SICF.

Note 1594497 - Service activations missing in solman_setup

Note 1514652 - Some ICF Services are not activated - Solution Manager

Thanks

Rishi Abrol

[Former Member]

Another think try to run solution manager from your pc if the ports are open and run solman_setup on pc rather than on server.

Thanks

Rishi Abrol

[nelson_chamba2]

From my PC it´s giving me the same error

[nelson_chamba2]

Hi,

Yes, I installed them yet and still.

regards,

Nelson\

[nelson_chamba2]

Hi,

Sorry but I didn´t find the solution on the both notes, the 1594497, just explanation. The note 1514652 its tips are considering that my IE displays something.

Maybe I didn´t understood very well but my problem is explained above.

I know that my initial problem was not this but after I got the solution for this my IE stopped responding.

best regards,

Nelson Chamba

[Former Member]

hi,

check the user which you using for solman_setup has enough auth or not/ User is not locked/ PW expired? or use always solman_Admin user.

Please check

Thanks

Jansi

[nelson_chamba2]

Hi

This is not the user, I created my own users copy of sap*. I also tried to use the ddic but still.

Now the problem is the pages comes blank, nothing shows up.

Any idea?

Best regards,

nelson chamba\

[Former Member]

Hello Nelson,

Kindly check post http://scn.sap.com/thread/3326938 and note 1582842 - Profile parameters for Solution Manager 7.1.

BR,

kamil

[Former Member]

Hello Nelson,

Check below note, will help you.

1839388 - SOLMAN_SETUP hangs

BR,

Kamil

[nelson_chamba2]

Thank you,

But now it´s showing me blank page on IE. Another thing is that I can´t update the java because of the browser limitations, the option there is disable and I can´t update.

I took the approach of disable the roadmap (AGSSISE_DISABLE_NEW_ROADMAP) and now I need to fix the first problem of showing the page.

regards,

nelson chamba\