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Returns Repair Scenario wrt to SD and MM

former_member398195
Explorer

‎08-30-2013 9:59 AM

0 Kudos

Hi Folks,

We have a scenario for Repair Returns

Scenario:


We are completing sales process of order-delivery-invoice initally,

Later on receiving customer complaint we are doing a sales returns for repair via inbound delivery - PGR- movement 651.

Until 651 only qty is updated and no valuation.

Now our requirement is that after taking the damaged material inward at our dedicated repair plant we need to valuate the cost of the material after it is received and determine the repair cost.

If the cost of repairing is more than the actual cost of the material then no repair will be done and a new material will be send to customer on free of charge.

Please note that we do not have CS - Customer Service ans PM module.

Best Regards,

Vikranth.

1 REPLY 1

Former Member

‎09-01-2013 8:12 PM

0 Kudos

How will you determine the cost of the repair? Will it be manually estimated?

What will be the cost of the Returned Goods? The Sale Price or the Valuation Price at the Plant?