e could not able to access the ESR link “http://hostname.com:50000/rep/start/index.jsp” , after patching

[Former Member]

hi Experts,

we could not able to access the ESR link “http://hostname.com:50000/rep/start/index.jsp” ,  after patching the below components in XI system 7.11. but other links are working fine.

it throws error:

503   Service Unavailable

  Error: Application cannot be started!

  Troubleshooting Guide https://sdn.sap.com/irj/sdn/wiki?path=/display/JSTS/Home

  Details: "The WebApplicationException log ID is [5AF87EF52B06006D0000000A0041004E]."

patched the below components From

SAP_XIESR - 7.11.8.1    to  SAP_XIESR - 7.11.8.16

SAP_XITOOL - 7.11.8.1  to  SAP_XITOOL - 7.11.8.15

SAP_XIAF - 7.11.8.4        to SAP_XIAF - 7.11.8.34

So again later we upgrade the below patch to resolve the issue

SAP_XIGUI - 7.11. 8.1 to SAP_XIGUI - 7.11.8.3.

  But still the same link is not accessible.

Regards,

Mpeter

[former_member185239]

Hi Peter,

First of all goto the below directory

1. /usr/sap/SID/DVEBMGS<instanceid>/j2ee/cluster/server<X>/log and checked the default trace and application log.

2. It may be the deployment has not happened correctly. So please redeploy the component through telnet

telnet <hostname> 5$$08.(Login with j2ee_admin user)

and then run the command

>add deploy

After this run the below command

deploy <location of the file>/SAP_XIESR version_rule=all

Run this command for the next two files and moreover you need to check whether this SCA files are dependent on the java core files, engine files or not.

Please paste content of default trace and application log

With Regards

Ashutosh Chaturvedi

[Manas_Vincit]

Hi ,

Check if all the services are running  in NWA .

Thanks

Manas Behra

[divyanshu_srivastava3]

Hi Peter,

Are you able to open NWA and index.html page.

Regards,

Divyanshu

[Former Member]

Hi Mpeter,

Check this post https://scn.sap.com/thread/1848442 especially these steps:

As our Colleague said it would be good to create message to SAP.
01 .Please check the cache,
02. check the system users are  not locked.
03. Re-initialization option in Java Web Start Administration (before using this please read the description carefully).
04. try Full Cache Refresh.
05. Check the Java run time version you are using.

BR,

Kamil