create credit from a complaint

[jasmeetmanik]

Hi all,

We want to capture customer complaint where following activity should be mapped.

1. Entry of Customer complaint with nature- using Qm01

2. Action to be taken at client side against complaint enetered (status changed of complaint i.e. person will visit to

customer  within xx date & xx time)

3. Auto creation of Credit memo with reference to complaint no once complaint is going to closed.

Basically i understand the step 1 and 2 and my question is how can i create step 3. SI ther any function module i could use. Thanks

cheers

Jasmeet

[jasmeetmanik]

thanks Guys.... but i was more keen to know the function module available to create CR using QM notification

[former_member42743]

Create an action box for the credit memo.  You may have to develop your own FM for this.  But you might look at FM  /1PWB/00020050923190642 - 000/FI_SCM_DEBIT_CREDIT_MEM_SAMPLE.

I don't know if that would help or not.  Just an idea of where to look.

FF

[former_member207541]

Hi Jasmeet,

Take a look at the 'depot repairs' best practices scenario (nr. 217); it is part of the customer service module, I think it would suit you better.

Regards,

Horatiu