SMTP Configuration / no Status change

[antonio_steinhuser]

Hello,

we are trying to configure SMTP for sending mail from SAP.

We can send mail and also Fax via SMTP, but the status in SCOT for mail and fax did not change to "completed" . Status is always "in transit"

This is the actual Configuraton: (Operating System = Windows Server, SAP ECC 6.0, SAP_BASIS 7.00)

SCOT

Host, Mail port = 25.

* for Address area

Profile paramter

is/SMTP/virt_host_0 = *:*;

icm/server_port_0 = PROT=HTTP,PORT=8000

icm/server_port_1 = PROT=SMTP,PORT=25,TIMEOUT=120,PROCTIMEOUT=120

icm/plugin_0   not set

Gruß

Toni

[Sriram2009]

Hi Toni

Kindly refer the SAP Note 997428 - Error during status update

Note 1714114 - SCOT: Exceptions for status request

And also refer the SMTP configuration steps

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/a0a27c01-26b0-2c10-bd8a-94498efa7...

Regards

Ram

[antonio_steinhuser]

Hi,

thanks. I have no problems to send fax or email. I also now get the status change in SCOT for fax and email.

But what is the difference between

icm/server_port_1 = PROT=SMTP,PORT=25,TIMEOUT=120,PROCTIMEOUT=120

and

icm/server_port_1 = PROT=SMTP,PORT=25000,TIMEOUT=120,PROCTIMEOUT=120

What is the difference between port=25 and port=25000  (is this the same?)

Gruß

Toni

[Former Member]

Hi,

the parameter icm/server_port_X = PROT=SMTP .... is also used to receive mails.

If your system send and receive email and the port in SCOT for sending is 25, you have to set a different port in parameter icm/server_port_X or even leave it as default (0).

If your system doesn't receive emails doesn't matter the value of this parameter.

Regards

[Former Member]

Hi,

To send email you don't need to set any parameters as it using that port 25 by default..

to receive email you only need the below parameters.

icm/server_port_1 = PROT=SMTP,PORT=25000,TIMEOUT=120,PROCTIMEOUT=120

So if you need inbound email then only you need to set this parameter.

Just to verify read this note .

Note 455140 - Configuration of e-mail, fax, paging or SMS using SMTP

Thanks

Rishi Abrol

[sunny_pahuja2]

Check SAP note 864099.

Thanks

Sunny

[antonio_steinhuser]

Thanks, but

SAP note 864099 is not relevant for our release.

@Jose

When i set the option "Sap Connect does not expect receipt confirm"

then the status change to green --> fine!

----> but then the sender get no email that the email is arrived/read ?? Before he got an email, but the status did not changed.

Gruß

Toni

[Former Member]

Hi Tony,

Have you applied any change before the configuration? you've mentioned that before you got the confirmation mail.

I show similar behavior because some changes in the Mail server to avoid send confirmations mail.

Another explanation can be bacause you upgrade the SAP version i have seen also some changes in the behavior.

Cheers..

[Former Member]

Dear Toni,

I guess than this Scot option ("Sap Connect does not expect receipt confirm") does not influence in the confirmation mail behavior simply it force SCOT to wait or not to the confirmation.

Here is the long explanation of the parameter:

The confirmation of reception is usually set by the client. Eg. when you send by mail the spool resulted of a Job you can set the confirmation mode in Receipt Determination options:

In Outlook you set the option when create the mail:

If even setting this option and after the the mail has been read for the receipt you line in SOST is still in grey is because of the mails server settings, for that you would have to setup a MAPI mailbox. Reason is that the resonse email coming through the SMTP gateway will never hit the SAP environment without a proper mailbox.

Hopefully it helps to you.

Regards

[antonio_steinhuser]

Hello,

i have a question to the profile Parameter icm/server_port_*

Our settings are:

icm/server_port_1 = PROT=SMTP,PORT=25,TIMEOUT=120,PROCTIMEOUT=120

but in the documentation for this parameter i read often this setting

icm/server_port_1 = PROT=SMTP,PORT=25000,TIMEOUT=120,PROCTIMEOUT=120

What is the difference between port=25 and port=25000  (is this the same?)

Our settings in SCOT for Mail-Port are 25.

Gruß

Toni

[Former Member]

Hi Antonio,

Actually this port is only to receive mails not to send. If you want to send and receive emails you have to use different ports in SCOT than in the parameter icm/server_portX

Check the note Note 455140 - Configuration of e-mail, fax, paging or SMS using SMTP

Kind Regards

[jozsef_hegyi]

HI Toni

at first you have to check if the system is able to receive mail via smtp. You can do telnet test as in the sap note 607108 described. Let me know your result.

Best regards

Jozsef

[Former Member]

Hi,

This is because you have activated the Confirmation of receipts in the SCOT configuration.

Set the option to does not expect receipt confirm and you will have the mail in green status.

Cheers.

Jose