Unable to save tickets in service desk in the SolMan 7.1

[Former Member]

Hi Team,

We are unable to create a tickets in Server desk,     I mean we have had able to create a ticket but while saving  the ticket error with "Error in Local    Message system NO  authorization to log on as a Trusted Systems(L-Message was not created)"

Note : SolMan version -7,1

Please suggest

Thanks,

Sankar Bavirisetti

[prakhar_saxena]

Hi Sankar,

Have you setup the entire service desk as per below guide and created master data etc

http://www.service.sap.com/~sapidb/011000358700000409442011E

Are you facing issue from Help-> Create Support Message option or in SM_CRM

Have you assigned the Requestor Roles to the user as per security guide

https://websmp204.sap-ag.de/~sapidb/011000358700000147822013E.PDF

Share the screenshot if above is done and still facing issues

Regards

Prakhar

[Former Member]

Hi All ,

Pls find scree shot

Thanks,

Sankar

[Former Member]

Yes , We are facing while Help--->Create Support Message navigation

[former_member219338]

Have you checked the technical user which creates messages that the user has authorizations with object S_RFCACL ?

This is the authorization object for Trusted authorization between two sap systems.

[Former Member]

Hello Sankar,

Please check if you haven mainatained table bcost_cust

Also check if user which is used in RFC connection has proper auth. for objects S_RFC and S_RFCACL.

BR,

Kamil

[former_member219338]

Please make a trace on the system administration user on the side of the managed system. It seems that there is missing an authorization in object S_RFCACL.

Regards,

Damian

[Former Member]

Hi, Sankar.

Could you provide us a screenshot with that error?

BR,

Artem