Status is not editable

[Former Member]

Dear Sir,

I have a Solman Ticket Number and want to change the status of that Ticket but It is not editable even in change mode. For this case I have attached a Screen Shot.

Some tickets are also not convert into change mode and raise this type of error "Document is being distributed - changes are not possible."

Thanks!

Ram Shanker

[Former Member]

Hello Ram,

Check if your user has access permissions to objects:

http://wiki.sdn.sap.com/wiki/display/SMAUTH/B_USERSTAT and http://wiki.sdn.sap.com/wiki/display/SMAUTH/B_USERST_T

BR,

Kamil

[Former Member]

Dear Kamil,

I am having SAP_ALL profile authorization.

Earlier it was working fine, it is with only 4 tickets all other tickets have no problem.

This problem arise because we have changed status profile, earlier we are using z profile now we are using standard profile SLFN001.

These 4 tickets showing status OPEN.

Regards,

Abhishek

[Former Member]

Hi, Ram.

Check CRMBS02 transaction code and just compare you old custom status profile with SAP's SLFN0001.

Also I recommend you not to use standard SAP status profile - you should copy it and use the copy (it will prevent you from problems during SAP changes delivered is Support Packages and SAP Notes).

BR,

Artem