Support Team Determination by BRF+ - Email not sent?

[Vivek_Hegde]

Hi,

I activated Support Team Determination by BRF+ for Service Request Management in SM 7.1 SP07. The Support Team determination is working correctly, however when a support team is determined, no email is sent to the team.

Is it right? or any additional settings to be done for email sending?

Referred Blogs:

http://scn.sap.com/docs/DOC-35291 Email

http://scn.sap.com/docs/DOC-31396 SDT

Regards,

Vivek

[Former Member · Accepted solution]

Hello Vivek,

Is there any errors in the action logs ? Does BP`s assigned to support team have  email addresses ?

BR,

Kamil

[Vivek_Hegde · Accepted solution]

Hello Kamil,

There are no errors as such in action log and BP has a valid email id. What I think may the action YMRQ_STD_FIND_PARTNER_FDT is not triggering the email in first place. I see that Partner Determination for action YMRQ_STD_FIND_PARTNER_FDT is emty;

is it relevant for email generation? Any inputs?

Thanks,

Vivek

[Vivek_Hegde · Accepted solution]

Hi Kamil,

I resolved this problem. It was the problem with BP type. When I created the BP using BP_GEN txn code, it created BP of type Employee and system was finding it difficult to send mail to this BP> What I did is I created BP manually of type General and now system is triggering the emails.

Regards,

Vivek