on 08-15-2013 10:37 AM
I need: the control of SLA time and sending Email to team processing (or any person - no matter)
Example: to the end of SLA time - 1:00 left.
I need to send him a e-mail message.
how to do it?
tnx
hi,
In ITSM we have SLA Escalation procedure, this might help you, please refer the below guide provides the step for email setup here http://service.sap.com/~form/sapnet?_OBJECT=011000358700000789962012E&_SCENARIO=01100035870000000...
Thanks
Jansi
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