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SLA monitoring and send email

Former Member
0 Kudos

I need: the control of SLA time and sending Email to team processing (or any person - no matter)

Example: to the end of SLA time  - 1:00 left.

I need to send him a e-mail message.

how to do it?

tnx

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

hi,

In ITSM we have SLA Escalation procedure, this might help you, please refer the below guide provides the step for email setup here http://service.sap.com/~form/sapnet?_OBJECT=011000358700000789962012E&_SCENARIO=01100035870000000...

Thanks

Jansi

Former Member
0 Kudos

I'm sorry, I forgot to specify the version of SolMan - is 7.01

maybe have any report or program?

that would run through ​​job.

SM default settings offer treatment when saving a document. accordingly if the user does not do anything with the message and the time comes - email will not come