on 08-12-2013 1:07 PM
Hello all,
We're a VAR and are configuring ITSM in our Solution Manager. After a bit of a struggle, we've got the automatic forwarding of Very High messages to SAP support outside of the Business Partners calling hours working.
The only problem that remains is that the status of the message is not updated in our Solution Manager, although AUTO_STATUS E0011 has been assigned to ZMIV_VAR_SEND_SAP (same as ZMIV_VAR_SEND_SAP_AUTO) as per note 1798126. I would expect that the status of the message would get status "automatically sent to SAP", but they appear as "New" although the message can be seen on SAPNet for the customer.
In the message itself, the action definition "Send messages automatically to SAP Service Backbone" has status "Not processed" and "Active". Seems like there is still something missing. Any ideas?
Kindest regards, Wilbert
Hello,
Please make sure that the status attached/assigned in your Action to Send automatically to SAP is set not set to New.
regards,
Grace
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Hi Wilbert
In the copied action, have you updated your status z* status in the action definition
when you copy action it typically has standard status assigned or the standard code
so you have to update it with z* custom status code for your situation
goto sppfcadm choose your action and in the parameter update your z* status
This will resolve
let me know or past screenshot if this doesn't help
Regards
Prakhar
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Yes that is ok
have checked this blogs as well
then you need to check settings are per your scenario
in the action profile define your status
Incase stil have doubts check these notes they might help your having similar procedure
Note 1233141 - Asynchronous note with automatic sending to SAP
Note 1084744 - Problems with the automatic function "Send to SAP"
and assuming you have copy of setup guide for VAR
https://websmp204.sap-ag.de/~sapidb/011000358700001075532012E.PDF
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