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Question on OSS

Former Member
0 Kudos

Hi,

when i login to my SAP and browse to Help & Support > Report a product error, i am able to find my systems for which i want support seachable vis system id.

but i am unable to go ahead of that. I found may tutorials showing that when i click the system ID it would take me to the next step. but in my case it doesnt happen.

so how do i raise an OSS message for support to SAP global ??

Secondly why is there a "System Supported By" column on my OSS page ?

Accepted Solutions (1)

Accepted Solutions (1)

krscheffler
Advisor
Advisor
0 Kudos

Hi Zaid,

Generally if you see the system supported by message, that means that it is supported by a partner.

If you have issues with the message creation process, please contact our CIC (Customer Interaction Center) via http://service.sap.com/contactsap

There are phone numbers available on this online web form.

Thanks,

Kristen

Answers (2)

Answers (2)

Former Member
0 Kudos

thanks guys,

it seems that we only have an option of going through a partner's SOLMAN.

regards

Zaid

Former Member
0 Kudos