on 08-08-2013 12:56 PM
Hi there,
I am trying to setup the mobile app for service management and are running into some issues (on SP6). It is working fine when I login and create an incident - but:
- When I click categorization and try to choose a category - the app crash - no errors.
- System IT asset is filled out in backend - but empty on the mobile.
- When trying to watch the text log - there is an error "there was an unknown error syncing with the gateway" and when investigating this further it looks like a syntax error.
- Can't see attachments, same error as above.
Does anyone have experience with setting this up?
Thanks
Hi Nicolai,
For SP06 the following note should be implemented to fix this issue: SAP Note 1736513.
Best regards,
Amine.
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Has anyone got the mobile app working - without these errors?
I havent been able to find any notes or solutions yet.
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Hello Nicolai,
In general there are no real settings required to control any features of the app (attachments, categories, ...) If you set up the system correctly, everything should work out of the box. So just connect the app to the server and you should get the data displayed correctly. However, of course I cannot tell whether you did all the setup steps correctly (e.g. starting Gateway services, ...)
Did you create a customer message for this in your particular case?
Best regards
Tobias
Hi Tobias,
Thanks for you reply. I have been through the configuration guide 3 times now and are not able to figure out, what I am missing and most of the app works.
I get the following error on the gateway (when trying to watch text log, attachment, categories):
/IWCOR/CX_DS_URI_SYNTAX_ERROR
Yes I have created an OSS on the subject.
Kindly Regards
Nicolai
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