on 08-07-2013 12:40 PM
Hello SAP Sourcing experts,
For one of our clients, we are facing following issue (we are using SAP Sourcing 7):
We have created one Project Phase Definition in the following way:
In case of no rejection is executed by any approver, the phase movement is the following one: In Creation -> In Approval Subgroup -> Approved by Subgroup -> In Approval Level 2 -> Approved
The phases with the workflow are:
Phase Approved by Subgroup is an intermediate phase used by the current approver to introduce a new approver which will be used for phase In Approval Level 2.
For this case, scripts and workflows have been reduced to the simplest ones.
Then, the steps to reproduce the issue are:
Checking Background Task List (Today's daemons) and NWA logs, there is not any error raised by custom code.
Indeed, depending on how fast current user tries to reload the document, in some of the cases following error is registered into the NWA log:
From our point of view we think that due to the performance of the system, it is not ready to do this action as quick as we are doing it.
Therefore:
Thanks in advance for the time and support.
Best regards,
Isaac
Hi,
Can you please see logout and login once and recheck whether it is still locked or not. If you still find the document locked i suggest you to go to setup->system setup->workflow definitions-> (in document tool bar) current workflow reports and see your document still there in this report.
If you still face the same issue we may need to check the workflow configurations and custom scripts you are using. Or check is IAPILockDocument class is using anywhere in your workflow script and correct if something went wrong.
Regards,
Gurvi.
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SO if I understand this correctly, eventually the document is unlocked but the time varies correct?
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Hi experts,
Is there any solution for the above issue, I have the same problem with some of the Project documents thats note been released by the system after approval is done.
Regards
Gino
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