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Solution Manager ticket creator id

Former Member
0 Kudos

Dear Team,

Whenever ticket is generated from Production server to Solution Manager, it is going with an id  used in RFC.  I want the id of user to be specified in ticket generated.

Regards

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Dear Team,

In fact Trust system has to be created between Production and solution Manager.

Once you create trust system, that user logged on to production system when log the ticket will go in his name or his SAP user id

Thread is closed.

Regards

Kailash

Answers (1)

Answers (1)

VJain
Active Contributor
0 Kudos

Hi Kailash,

when you create a message from a satellite system, technically, the code in solution manager will be called via RFC to create the message in solution manager system. According to the work principle of RFC, the code in solution manager is called via RFC by the RFC user, so the "Created by" displays the RFC user.

Please use trusted RFC for the functionality you are looking for. And let me know if any issue.

Thanks

Vikram