Auto forward message (Very High Pririty) to SAP anytime - Incident Management

[former_member142535]

Hi Experts,

I need some expert guide on mention issue.

My SOLMAN version is 7.1 SP8.

I have maintain the SLA in CRMD_SERV_SLA.

However, the message is still forwarding to SAP anytime as long as the Requestor is created the message with Very High Priority.

Did I miss out any setup?

Kindly Advice. Thank you.

Best Regards,

Por Soon Joo

[former_member142535 · Accepted solution]

The issue have solved by maintain the calling hour in CRM_UI -> Account (Customer BP) -> Business Hours -> set the range of recurrence = no end date and assigned SLA in each Server in IB52,

Regards,

Por Soon Joo

[Lluis]

Hello Soon, check that post, sure you will find something usefull that can help you.

http://scn.sap.com/thread/3324398

Maybe the problem is the the information on working hours in BP as Juan Carlos explain on last post.

I haven't the problem you mention but I maintained calling hours in transaction BP
Choose your organization BP and your customer BP and on tab Control modify your calling hours, make them match with CRMD_SERV_SLA calling hours

Regards,

Luis

[former_member142535]

Hi Luis,

Thanks for reply.

I have followed the advise given by Juan, But the result is still the same.

Do you have any idea where else i can look into it?

Regards,

Por Soon Joo