ITSM ticket search option (SFLN0003)

[Former Member]

Hello,

I configured ITSM in Solution Manager 7.1 system SPS 05 and currently the tickets are getting created from the satellite ECC system.

I configured the automatic support team determination based on the BRFPLUS documentation and it is working. The tickets that are created contain the right support team names (eg. ZSD team, ZFI team) in the field.

However, in the 'Search:Incidents' page, when I search for Incidents based on the field 'Support team(SFLN0003)', the result does not show any Incident ticket hits.

Please help me out in resolving this issue.

Regards,

Siddharth K

[Former Member · Accepted solution]

Hello all,

I raised this issue with SAP and they replied with the solution of applying Note

1728284 in the SolMan system.

After applying the note, a Search can be made based on support team criteria and the system shows the right tickets based on the criteria.

Regards,

Siddharth K