CCM 2.0 Simple search on CSE does not show any result

[Former Member]

Hello guys,

I'm trying to search items by means of simple text search in CSE. Unfortunately, the system returns no result, though I can see the items by means of category search (that makes me thing that it's not a problem of views).

I search for a part of the description text (and Short Description is a searchable characteristic).

I regenerated TREX indexes with /CCM/RECREATE_INDEX report, but with no success.

Have you got any idea?

Thanks a lot!

Pierluigi

[Former Member]

Thank you all for your suggestions and to SDN for its precious service.

[Former Member]

Hi

<u>Please try the following OSS Notes.</u>

<b>Note 871302 - Unable to switch between catalogs using F4 help

Note 890967 - /CCM/CHECK_TREX shows incorrect document content

Note 946185 - CCM20: /CCM/CHECK_TREX modifications

Note 707781 - Product search does not find all documents

Note 723688 BBP TREX corrections for SRM 4.0 SP01

Note 778688 TREX_INDEX_MANAGER unit test update_view(): incorrect search

Note 930788 - Search help for catalog does not display all catalogs

Note 1028343 Changes in the repository not reflected in Catalog UI

Note 1015201 - SRM-MDM Catalog 1.0 Patch02 Release Note

Note 487917 BADI implementation f. BBP_CATALOG_CONTENT (Troubleshooting)

Note 877131 Product category is not permitted for the user

Note 623067 SRM 2.0 Integrated Catalog does not display catalog info</b>

Hope this will help.

Please reward suitable points, incase it suits your requirements.

Regards

- Atul

[Former Member]

Hi Atul,

thanks for your support. Unfortunately, all the suggested notes are inapplicable:

Note 871302 - Unable to switch between catalogs using F4 help<b> --> Outside our issue</b>

Note 890967 - /CCM/CHECK_TREX shows incorrect document content<b> --> Covered by our SP Level</b>

Note 946185 - CCM20: /CCM/CHECK_TREX modifications<b> --> Covered by our SP Level</b>

Note 707781 - Product search does not find all documents<b> --> Outside our issue</b>

Note 723688 BBP TREX corrections for SRM 4.0 SP01<b> --> Outside our issue</b>

Note 778688 TREX_INDEX_MANAGER unit test update_view(): incorrect search<b> --> Covered by our SP Level</b>

Note 930788 - Search help for catalog does not display all catalogs<b> --> Outside our issue</b>

Note 1028343 Changes in the repository not reflected in Catalog UI<b> --> Outside our issue</b>

Note 1015201 - SRM-MDM Catalog 1.0 Patch02 Release Note<b> --> Outside our issue</b>

Note 487917 BADI implementation f. BBP_CATALOG_CONTENT (Troubleshooting) <b>--> Outside our issue</b>

Note 877131 Product category is not permitted for the user<b> --> Outside our issue</b>

Note 623067 SRM 2.0 Integrated Catalog does not display catalog info <b>--> Covered by our SP Level</b>

Thx again.

PD

[Former Member]

Hi

I will update you soon on this. Meanwhile, Please raise a Customer message with SAP as well.

Keep me posted.

Regards

- Atul

[Former Member]

Hello Atul,

we've managed to solve our issue by upgrading to TREX 7.00 (as suggested by OSS SAP).

Please note that after the upgrade and the related postactivities, you must regenerate the index by executing the following reports:

- /CCM/CHECK_TREX (in order to delete the old index);

- /CCM/RECREATE_INDEX (in order to create the new one).

Hope this will help you.

Bye.

Pierluigi

[Former Member]

Good to hear that problem is resolved. )

Thanks for sharing the details.

Please mark the question as answered and close the thread.

Regards

- Atul

[jason_boggans]

With regard to the TREX problems, ensure you are using the latest available patch for the TREX as many recent issues with search have been related to TREX PL

Use report /CCM/CHECK_TREX and perform a direct search with this report, if the search here returns an invalid response I would suggest deleting the current index (using the same report) and re-publishing to create a new index then try.

[Former Member]

Hi Jason,

index regeneration sorted no result. Problem still exist.

As per your suggestion, we'll try installing the latest patch level of TREX.

I'll keep you informed.

BR.

PD

[Former Member]

Hi Pierluigi,

I assume that you are searching the items from EBP shopping window.

pl. check:

1. Your requestor or the integrating user in service SRM_CSE has role

/CCM/CATALOG_SEARCH.

2. TREX RFC is working.

3. The catalog of search(master or procurement) is published properly.

BR

Dinesh

<b>Reward if helps</b>

[pr_srinivas]

Hello SRM Gurus,

I am also facing same problem, both in simple search and as well as in advance search.

I have checked my CSE serach user,roles are assigned properley, Even i have assigned the SAP ALL role to CSE Search user.

I have cleared my desktop cookies , HTML/MIME cache using sitsmpon transaction and I have also restarted my terx server and reactivate/ republished all services.

Further information:

If we have a problem with CSE serach user or publishing , first it will not display catalog itself but we are able to see the catalog in category wise.

Please help us .

Regards,

Mani

[pr_srinivas]

Hello SRM Gurus,

Please help us...

Regards,

Mani

[Former Member]

Hi Dinesh,

thanks for your reply. Unfortunately, all three configurations to be checked are right...

I think it's something due to TREX indexing...

Bye.

PD

[Former Member]

Hi Mani,

did you execute /CCM/CHECK_TREX program? Which messages did you get as result?

Hope to hear u soon!

[Former Member]

Hello,

TREX sizing

TREX server patch level

may be TREX server restarting

some of the testing points for such problems

all basis issues

BR

Dinesh

<b>Reward if helps</b>