on 07-18-2013 3:37 PM
Seems the condition type for BRF rule and your request result does no match. so it not able to fins agent based on the result.
do a simulation in BRF+, make make changes accordingly.
Please maintain escape route.to avoid request getting cancelled.
Regards,
Prasant
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Hi Freddy
If the the Stage cannot find the Agent, you should have an Escape Path Configured to send it to an Agent who can review and re-route
On the Step 1 of the MSMP you can specify the Escape Path for Agent Not Found. Just make sure the Path/Stage you configure for it will always have an agent.
I would also investigate your BRFplus rule to see if there is a gap of identifying the agents, or what you determine an agent to be and fix it.
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Dear Freddy,
Please make sure that the conditions specified in the decision table of the BRF+ application for the
approvers are met. If the conditions are not met, you will ge the error as the MSMP will not be able
to find the approver.
After creating the BRF+ application you can simulate to check if the application is returning the correct
result.
Thanks & Regards
Japneet Singh
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