on 07-14-2013 8:50 PM
Hello all
I had configured service desk in solution manager 7.1 sp1, it works fine,
but in the configuration process and in the test process a lot of "test incidents" have been created.
I want to delete these incidents but could not find a way to do so.
and crm_order_delete also does not exist in 7.1.
any suggestions
thank you
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Hi Amar,
Please check the below SAP Notes# -
1758090 - Archiving Solution Manager Incidents
1771948 - Variant wrong for delete report CRM_ARC_SRQM_INCIDENT_DELETE
Best Regards,
Tanmeya
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Also check:
1758090: own risk.Archiving Solution Manager Incidents
1329247: Archiving Solution Manager Service Desk messages
http://wiki.sdn.sap.com/wiki/display/SM/Archiving+Solution+Manager+Service+Desk+Messages
Thanks
Vikram
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Hi Amar,
For 7.1 you can follow chapter
'6 Archiving & Data Deletion in SAP Solution Manager'.
The guide you will find under the link
https://websmp105.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000735220h
&_SCENARIO=01100035870000000202&&_SCENARIO=01100035870000000202&
It is said that
"In 7.1 it is not supported to delete incidents (transaction type SMIN)"
And if you still wants to delete them,you may test with report. CRM_ORDER_DELETE.As the report is from CRM.
see notes 845433, 611295.
Note 611295 - not recommended for productive system so it will at your own risk.
Thanks
Vikram
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