enserver, EnqueueServer, GRAY, Stopped

[Former Member]

Dear all,

During EHP6 Upgrade, the process was broken with the error: "Your system appears to be in an unsound state SAP Enqueue Server  Stopped"

I ran then the following command : "sapcontrol -nr 00 -function GetProcessList", and the result is like this:

12.07.2013 15:01:11

GetProcessList

OK

name, description, dispstatus, textstatus, starttime, elapsedtime, pid

msg_server, MessageServer, GREEN, Running, 2013 07 12 15:00:08, 0:01:03, 7340246

enserver, EnqueueServer, GRAY, Stopped, , , 4259850

disp+work, Dispatcher, GREEN, Running, Message Server connection ok, Dialog Queue time: 0.00 sec, 2013 07 12 15:00:08, 0:01:03, 3997712

I would like to start the the EnqueueServer.

Could someone help.

Thanks

Regards

[Former Member · Accepted solution]

Hi Abdellatif,

                   Please also check the profile which you are using as there are two SID's CH7 and SS7.

Thanks and Regards,

Kunal Gahlot

[Former Member · Accepted solution]

Hi all,

Many thanks for your advices.

The problem was solved by downgrading SAP KERNEL from 7.21_EXT_64-BIT to 7.20-64-BIT.

Tanks

Kind regards

[Former Member]

Hi Abdellatif,

                      Please stop the SAP system ,clear all semaphores(clean ipc) ,check whether still anything is running and stop all running process ,start your sap system.

                     See whether it works.

Thanks and Regards,

Kunal Gahlot

[Former Member]

Hi ,

This Issue look to me port issue as the enqueue server is not able to start on the port. Please stop all the process and start again and if shadow is create stop that also....

Please let me know if you want to know the command to stop the shadow instance. Just from interest point wanted to know the instance no of shadow instance.

Which Phase you got this error. Has the shadow instance been created?

Thanks

Rishi Abrol

[Manas_Vincit]

Hi ,

Is there ERS installed or your system hass HA configured ?  What is current stage of upgrade where upgrade is coming ? while restarting the server please check clear sapstream files in /tmp dir . sometime it creates problem . You need to check one by one log in work directory where error is coming related to enqueue . Please share enqueue logs with us to check also .

THanks

Manas Berha

[former_member227600]

Hi,

Stop SAP system & also kill all running process than try to start SAP system. If not start than please provide logs from work dir as stated above posts.

Regards

Ram

[Former Member]

Hi,

Check for port number 32xx is free or not?

Otherwise please paste latest "dev_enqsrv" trace inside work folder.

Regards,

Surojit

[Former Member]

Hi,

---------------------------------------------------

trc file: "dev_enqsrv", trc level: 1, release: "720"

---------------------------------------------------

sysno      00

sid        SS7

systemid   324 (IBM RS/6000 with AIX)

relno      7200

patchlevel 0

patchno    318

intno      20020600

make       multithreaded, ASCII, 64 bit, optimized

pid        13107382

[Thr 01] Fri Jul 12 15:47:35 2013

[Thr 01] profile    /usr/sap/CH7/SYS/profile/SS7_DVEBMGS00_ss7h215

[Thr 01] hostname   ss7h215

[Thr 01] Listen successful on port/service sapdp00

[Thr 01] Fri Jul 12 15:47:36 2013

[Thr 01] EnqInitCleanupServer: Removed enque table (key 34)

[Thr 01] initialize_global: Enqueue server started WITHOUT replication functionality

[Thr 01] Enqueue server runs with SAP codepage 1100

[Thr 01] Enqueue: EnqMemStartupAction Utc=1373636856

[Thr 01] EnqLockTableCreate: create lock table (size = 33554432)

[Thr 01] EnqLockTableMapToLocalContext: enque/use_pfclock2 = FALSE

[Thr 01] Fri Jul 12 15:47:39 2013

[Thr 01] ***LOG GEZ=> Server start [encllog.cpp  501]

[Thr 01] Enqueue server start with instance number 00

thanks

[divyanshu_srivastava3]

Which system in CH7 and SS7 ??

[Former Member]

Hello Abdellatif,

Clean restart the system manually.

Please try to do basic troubleshooting before posting on SCN.

Regards,

Surojit

[Former Member]

Hi Surojit,

Thanks for your response and your advise.

The system was restarted clean manually (more times), but the enqueuserver doesn't start.

Has someone any idea?

Thanks

Regards

[divyanshu_srivastava3]

Hi,

Can you please check the enQ logs in work directory.

Please attach them with your next reply.

regards,

Divyanshu