Service desk configuration
i configure service desk successfully(windows 2008 rs,soultion manager 7.1,SQL database support.package 04). i able create message from sateillite systems and it has been receiving solution manager.But my requirement is
A is MM user
B is SD user
If client raise message regarding MM related issue ,it should be reach user A only
If client raise message regarding SD related issue ,it should be reach user B only
C user can manage both user(A and B)
Is it possible? please help me to solve.