SAP Solution Manager - ITIL Pink verified!

[Lluis]

Only for update on that forum a post from David Birkenbach about ITILv3 compilance and solution manager.

Original Post:

http://scn.sap.com/people/david.birkenbach/blog/2013/05/23/sap-solution-manager--itil-pink-verified

.....
The award is a milestone for SAP Solution Manager:
The ITIL certification proves that SAP Solution Manager provides predefined processes which are 100% aligned with best practices according to independently defined IT Management standards.
 But SAP Solution Manager is even more compared to other ITSM tools in the market. The high degree of integration between IT and Business, Applications and Infrastructure, Implementation and Operation, as well as Monitoring and Execution makes the difference by choosing SAP Solution Manager as the ITIL tool of the next generation. 
SAP is the first and currently only vendor awarded in all 15 certifiable ITIL processes of the Pink Elephant’s PinkVERIFY ITIL v2011 edition certification.
-----

A Solman Question:

A question for all solman experts, David Birkenbach it's there any documentation about how Solution Manager tools fulfill ITILv3 requirements ?

Something like this:

Set of 15 process	Tools inside Solution Manager
AVM = Availability Management	?????????
CAP = Capacity Management	?????????
CHG = Change Management	Change Management (included charm)
EV = Event Management	Technical Monitoring
FM = Financial Management	some CRM module ?
IM = Incident Management	Service desk or TSM Inc.Management
ITSCM = IT Service Continuity Management	?????????
KM = Knowledge Management	ITSM
PM = Problem Management	ITSM
REL = Release & Deployment Management	?????????
RF = Request Fulfillment	?????????
SACM = Service Asset & Configuration Management	LMDB ? CCDB ?
SCM = Service Catalog Management	ITSM Service Delivery
SLM = Service Level Management	ITSM SLA’s
SPM = Service Portfolio Management	?????????

[Update]

Related Information from friend  Paul Babier   

http://scn.sap.com/thread/1698629

IT transformation servives, have more or less what i need but it's not all related to ITIL

http://service.sap.com/itts

Regards,

Luis

[Lluis · Accepted solution]

To update the original post, information found for ITSM from RKT.

https://websmp204.sap-ag.de/~sapidb/011000358700000745702013E.pdf

[former_member182065 · Accepted solution]

thanks Luis.  this is really good.

[former_member182065]

Hello Luis, as far as I understand :

Availability Management = Technical Monitoring

Capacity Management = EWA and Solman dashboard from Technical Monitoring

Event Management = Technical Monitoring and Business Process Monitoring

Financial Management = KPI dashboard and SolMan ERP integration

ITSCM = tbc

Release and Deployment Management = ChaRM and Release Management like MOPZ

Request Fulfillment = Incident Management and ITSM (request management)

Service Asset Configulation Management = LMDB

Service Catalog = Service Catalog like CRM Service

Portfolio Management = Project and Portfolio Management

This is my understanding, so not complete.  need verification from other experts.

Thank you, Shiroh

[Lluis]

Thanks Shiroh for your help i will take in consideration your comments and i will update the first post with the information from each contribution.

I'm now speaking with PinkVerify team for clarify that also, when i have more news i will update here, when i have more information i will create a blog post with information collected to know how solution manager fulfill each ITIL process

Regards,

Luis

[Former Member]

hi,

you can see all sap's 15 processes got processed for itil certification here

http://wiki.sdn.sap.com/wiki/display/SAPITSM/SAP+Solution+Manager+-+ITIL+Certified

solman build up on the the ITIL processes, this was i felt, in all the solman standard courses, atleast 2 to 3 chapters talk about how solman is the tool for itil process.

Even you can get the separate SAP standard training for the same

https://training.sap.com/v2/course/sm530-itil-with-sap-solution-manager-e-learning-062-us-en/

Hope this could also help you.

Regards

Jansi