External Reference No. in Incident Management 7.1

[Former Member]

Hi Experts.

In Service Desk in Solman 7.0, we use "External Ref. No." to display the transaction id of the service requests from external Service Desk. I cannot see this field now in Incident Management 7.1. Is there another field we can use for this purpose?

Thanks,

Tess

[Former Member]

Hi,

In solman 7.1 , enable the external reference filed in configuration area as shown below

Rg,

karthik

[prakhar_saxena]

Hi

Yes you are correct it is not there in new version

we have related incident block where you can assign other incidents

But incase you require you are free to create a new field in CRM UI for your purpose

hope this helps

regards

Prakhar