CRM_ORD_LP

[Former Member]

Hi Experts.

We are upgrading from SolMan 7.0 to 7.1. In Service Desk in SolMan 7.0, we have 2 different teams using Service Desk and their messages were segregated using Solution ID. In example, HelpDesk1 go to Solution "HelpDesk1" in transaction DSWP and filter by Solution ID so that only their messages will be displayed.

In Incident Management in Solman 7.1, it seems Solution ID is no longer used.

Any idea how to best implement the 2 Helpdesks in SolMan 7.1 without this Solution ID?

Thanks,

Tess

[prakhar_saxena · Accepted solution]

Hi

there are various ways to achieve this ...

you can use the organization authorization to restrict the messages or partner function authorization object

CRM_ORD_LP

http://wiki.sdn.sap.com/wiki/display/SMAUTH/CRM_ORD_LP

for other related objects

http://wiki.sdn.sap.com/wiki/display/SMAUTH/Application+Incident+Management

hope this helps

Regards

Prakhar

[Former Member]

Thanks so much for all for your reply.

I think I will try Prakhar's advice.

Regards,

Tess

[Former Member]

hi

if you have any custom program in place,

system id still available, can you modify by system id?

other wise use the Prakhar's suggestion, that much simpler,

Regards

Jansi

[Former Member]

Hi Tess,

Just a thought.. There is a partner function called Customer which is equivalent to sold-to-party .. Can't you use multiple BPs to segregate for 2 different teams.

Thanks,

Jagadish.