Pending Items column in SCC

[Former Member]

Hi,

We have deployed a native iOS app onto production environment and started to observe in SCC console that when a user gets registered, the numbers in "Pending Items" column under the Applications is growing and wanted to know if thats an issue. We dont see that in our Test environment. We are using SUP 2.1.3 version.

Also, another issue is that when a user gets registerd for the first time he gets subscription failed message but able to login into the app successfully. I have attached a screenshot of the error message.

Please let me know if you need any additional information.

[Former Member · Accepted solution]

The pending items grows if the app is still in registartion process. We have modified our code regarding the registartion techniques suggested by SAP and we see the app getting registerd quickly and no more pending items.

The subscription error also got resolved.

[former_member190813]

First issue. Pending item is growing. So, records are not get synchronized and mainly your app not connected with production server. It should be Authorization or configuration problem.  Assure that,

(*) Authorization in test server is equally provided to production server. (check with Afaria team)

(*) configure the server name properly.(Eg: Test Server id is: 192.2.1.111 , production server id is 192.2.1.112).

Next issue is subscription failed but login successfully.

(*)Although user get registered failed, data are stored in local device DB. So , Next time credentials check with local DB and allow the unauthorized user.

[Former Member]

Couuld you please explain,

"Authorization in test server is equally provided to production server" and also expain your answer in much more  detailed manner. TY.

[former_member190813]

okay. Your apps got success in test server but not in production server.Then First, need to check with basis aspects.

Access permission for test server user vary from production server user, Right. Assume, User of the Test server have the admin rights , if the production server user haven't admin rights, then not able to access.