Authorization error; unknown user name or incorrect password

[former_member233385]

Hi Basis Expert,

We are facing an authorisation issue in our XI 3.0 system.

This is when we launch the ID & IR the system is now allowing us to log in and says "Authorization error; unknown username or incorrect password".

But we have given the correct username / password and also checked the roles. The roles which my userid is having is copied from the XISUPER users.

Also the same error we are facing from my other colleagues id.

Please help us in resolving this issue.

Regards,

Anil Shenoy

[Former Member · Accepted solution]

Hi Anil,

Please see if this helps

http://scn.sap.com/thread/388123

Best Regards,

Anita

[former_member233385 · Accepted solution]

Hi All,

Thanks for the reply.

We did check the logs and found the following thing

#1.#6CAE8B026D6600410000003400CA00EC0004E075EC5F8837#1372696988321#com.sap.aii.af.ra.ms.runtime.Resources##com.sap.aii.af.ra.ms.runtime.Resources.lookupFromJNDI(String, boolean)#J2EE_GUEST#0##n/a##d11d2d90e26911e29b166cae8b026d66#SAPEngine_Application_Thread[impl:3]_19##0#0#Error##Plain###Failed to lookup object from JNDI for name localejbs/RNIF11MessageListener within app level thread. Reason: com.sap.engine.services.jndi.persistent.exceptions.NameNotFoundException: Object not found in lookup of RNIF11MessageListener.#

#1.#6CAE8B026D6600410000003500CA00EC0004E075EC5F88A9#1372696988321#com.sap.aii.af.ra.ms.runtime.Resources##com.sap.aii.af.ra.ms.runtime.Resources.getListener(String, boolean)#J2EE_GUEST#0##n/a##d11d2d90e26911e29b166cae8b026d66#SAPEngine_Application_Thread[impl:3]_19##0#0#Error##Plain###Failed to create listener localejbs/RNIF11MessageListener for connection RNIF11Adapter. Reason: java.lang.Exception: Failed to lookup object from JNDI for name localejbs/RNIF11MessageListener within app level thread. Reason: com.sap.engine.services.jndi.persistent.exceptions.NameNotFoundException: Object not found in lookup of RNIF11MessageListener.#

#1.#6CAE8B026D6600420000003400CA00EC0004E075EC5F89C4#1372696988322#com.sap.aii.af.ra.ms.runtime.Resources##com.sap.aii.af.ra.ms.runtime.Resources.lookupFromJNDI(String, boolean)#J2EE_GUEST#0##n/a##d11d54a0e26911e2cd1b6cae8b026d66#SAPEngine_Application_Thread[impl:3]_29##0#0#Error##Plain###Failed to lookup object from JNDI for name localejbs/RNIFMessageListener within app level thread. Reason: com.sap.engine.services.jndi.persistent.exceptions.NameNotFoundException: Object not found in lookup of RNIFMessageListener.#

#1.#6CAE8B026D6600420000003500CA00EC0004E075EC5F8A0D#1372696988322#com.sap.aii.af.ra.ms.runtime.Resources##com.sap.aii.af.ra.ms.runtime.Resources.getListener(String, boolean)#J2EE_GUEST#0##n/a##d11d54a0e26911e2cd1b6cae8b026d66#SAPEngine_Application_Thread[impl:3]_29##0#0#Error##Plain###Failed to create listener localejbs/RNIFMessageListener for connection RNIFAdapter. Reason: java.lang.Exception: Failed to lookup object from JNDI for name localejbs/RNIFMessageListener within app level thread. Reason: com.sap.engine.services.jndi.persistent.exceptions.NameNotFoundException: Object not found in lookup of RNIFMessageListener.#

#1.#6CAE8B026D6600400000003400CA00EC0004E075EC5F8B00#1372696988322#com.sap.aii.af.ra.ms.runtime.Resources##com.sap.aii.af.ra.ms.runtime.Resources.lookupFromJNDI(String, boolean)#J2EE_GUEST#0##n/a##d11c4330e26911e2ced46cae8b026d66#SAPEngine_Application_Thread[impl:3]_9##0#0#Error##Plain###Failed to lookup object from JNDI for name localejbs/CIDXMessageListener within app level thread. Reason: com.sap.engine.services.jndi.persistent.exceptions.NameNotFoundException: Object not found in lookup of CIDXMessageListener.#

#1.#6CAE8B026D6600400000003500CA00EC0004E075EC5F8B46#1372696988322#com.sap.aii.af.ra.ms.runtime.Resources##com.sap.aii.af.ra.ms.runtime.Resources.getListener(String, boolean)#J2EE_GUEST#0##n/a##d11c4330e26911e2ced46cae8b026d66#SAPEngine_Application_Thread[impl:3]_9##0#0#Error##Plain###Failed to create listener localejbs/CIDXMessageListener for connection CIDXAdapter. Reason: java.lang.Exception: Failed to lookup object from JNDI for name localejbs/CIDXMessageListener within app level thread. Reason: com.sap.engine.services.jndi.persistent.exceptions.NameNotFoundException: Object not found in lookup of CIDXMessageListener.#

#1.#6CAE8B026D6600430000003400CA00EC0004E075EC5FE26A#1372696988344#com.sap.aii.af.ra.ms.runtime.Resources##com.sap.aii.af.ra.ms.runtime.Resources.lookupFromJNDI(String, boolean)#J2EE_GUEST#0##n/a##d11d54a1e26911e2b4f26cae8b026d66#SAPEngine_Application_Thread[impl:3]_11##0#0#Error##Plain###Failed to lookup object from JNDI for name localejbs/TestListener within app level thread. Reason: com.sap.engine.services.jndi.persistent.exceptions.NameNotFoundException: Object not found in lookup of TestListener.#

#1.#6CAE8B026D6600430000003500CA00EC0004E075EC5FE2C7#1372696988345#com.sap.aii.af.ra.ms.runtime.Resources##com.sap.aii.af.ra.ms.runtime.Resources.getListener(String, boolean)#J2EE_GUEST#0##n/a##d11d54a1e26911e2b4f26cae8b026d66#SAPEngine_Application_Thread[impl:3]_11##0#0#Error##Plain###Failed to create listener localejbs/TestListener for connection test. Reason: java.lang.Exception: Failed to lookup object from JNDI for name localejbs/TestListener within app level thread. Reason: com.sap.engine.services.jndi.persistent.exceptions.NameNotFoundException: Object not found in lookup of TestListener.#

Appreciate your help.

Regards,

Anil Shenoy

[bxiv · Accepted solution]

You have an issue with your J2EE_Guest account; it may be worth while to shut down your java stack, and enable the super user account so you can get into the stack and fix or review the issue with the system.

This part is also interesting too:  Error##Plain###Failed <-- That seems like its looking for a SSL cert or a SSO ticket to another system...

[Former Member · Accepted solution]

Hi Anil,

As you are mentioning you have done DB restore.. Have you finished all post steps of the system copy for ABAP+Java env?

I mean SSO specific steps etc?

Thanks,

Jagadish.

[former_member233385 · Accepted solution]

Hi All,

Thanks for all your help.

We could resolve this issue by refering  Note 791649 - User unable to logon by ticket

Regards,

Anil Shenoy

[bxiv · Accepted solution]

Please don't forget to mark your post as the answer so future viewers know what resolved the issue.

[bxiv]

I assume this is a ABAP & Java stack system? 

Is the user sapjsf still functioning?  Is UME behaving normally?

[former_member233385]

Hi Billy,

Thanks for the reply

Basically we did a Oracle DB restore from our source system to the target system

The user SAPJSF is existing in Abap Stack. But we have not touched the password yet in Abap stack & UME after the restore.

.Kindly suggest.

Regards,

Anil Shenoy

[bxiv]

Is the SAPJSF account locked?

If you lock an account on the ABAP side, and then try to login to the Java side do you get a failure due to the account being locked?

[Former Member]

Hi Anil,

Have you restored the user master which was exported before refresh?

Thanks,

Jagadish

[Former Member]

Hi Anil

Using which tool u have done the system copy.

Thanks

Mahipal