IDM 7.2 Workflows

[former_member205095]

Hi,

Is it possible to configure the IDM workflows to any kind of requests?

making that looks like as a service desk?

or its only for business roles and priv approvals?

[former_member2987 · Accepted solution]

Arivind,

Well it depends, what do you want it to do?

I've seen IDM used for:

SAP Role Provisioning

Self Service Password Reset

AD /. LDAP Provisioning

Exchange Provisioning

...

If you need your service desk to do these things, AD certainly can.  As IDM implementations mature, IT/Service Desks are looking to have IDM be the central point for all user maintenance, reducing reliance on 3rd party and even native tools such as ADUC.  The beauty of using IDM is that actions are trackable and auditable, plus you can lock down access to tasks in a way that you just can't with most other applications.

Does this help?

Matt

[bxiv]

When you install a Java Stack Application server, you use JSPM and install the IDM component and it will enable a portal lite setup and allow users to do a Self Services.

Have a look at the self service password reset doco and let me know if this is or isn't what you had in mind with your question:  http://scn.sap.com/docs/DOC-17111