Blank page in browser

[Former Member]

Hi,

Most of the services shows blank page after login.  To give an example ,

http://hostname:8000/sap/bc/gui/sap/its/webgui?sap-client=200&sap-language=EN

Checked

SITSPMON , SMICM

everything is in green no error.

Also republished service using SIAC_PUBLISH_ALL_INTERNAL

Still getting a blank page after log in.

It was working fine few days back.

Any solution?

[cris_hansen · Accepted solution]

Dear Vignesh,

If you are using kernel 7.20, then I would advice you to use the most recent disp+work package (after applying, of course, the latest Stack kernel: SAPEXE/SAPEXEDB packages).

You also should be sure that you have set:

icm/HTTP/file_access_0 = PREFIX=/sap/public/icmandir/,DOCROOT=$(DIR_ICMAN_ROOT),ARCHIVE=$(DIR_EXECUTABLE)/ITS.SAR

This will make the ICM process to extract the ITS.SAR package, delivered with the kernel. You should be able to find entries in dev_icm related to the SAPCAR call.

I hope this helps,

Cris

[Former Member]

Hi Vignesh,

at first step would be useful to clear the browser / SITSPMON cache, but based on the symptom it can be a kernel related problem.

Do you use an older or a newer one ? From webgui / its point of view the Kernel is essential.

So if possible I recommend to check this problem with the newest kernel pl (d+w package).

BR

Zoltan