How to configure Service desk in solution manager 7.0 EHP 1

[Former Member]

Dear Experts,

I want configure service Desk in solution manger 7.0 EHP1( ST release:400;Level:25; support package: SAPKITL435).Please help me to configure

[former_member209809 · Accepted solution]

Dear Prabhaharan,

Kindly follow below steps

1) Maintain SSM_cust table in satellite system

2) Create Business partners and Users

3) copy standard action type from SLFN to ZFLN or ZSFLN

4) configure text determination procedure/support team determination procedure

5) maintain smart form to send mail notification on different events.

For further details please follow

service.sap.com/rkt-solman

Warm Regards,

Sumit Jha

[former_member45419]

Hi Prabharan,

pls check below links for same scenario,

SAP SOLMAN 7.0 Ehp1 Service desk configuration | SCN

Solution Manager 7.0 EHP1 - Solution Manager - SCN Wiki

Sevice Desk Configuration on Solution Manager 7... | SCN

service desk and email notification for solutio... | SCN

Regards

Nayeem

[former_member45419]

Hi Prabharan,

pls check below links for same scenario,

SAP SOLMAN 7.0 Ehp1 Service desk configuration | SCN

Solution Manager 7.0 EHP1 - Solution Manager - SCN Wiki

Sevice Desk Configuration on Solution Manager 7... | SCN

service desk and email notification for solutio... | SCN

Regards

Nayeem

[prakhar_saxena]

Hi Bala,

This version is going to be soon over at the end of year 2013 so old config guide for ehp1 is removed.

But you can still use the latest configuration guide for ITSM and customize your SLFN to ZLFN transaction type

create the master data and org model(support team) and you will be set for setting it up

hope this helps

regards

Prakhar

[former_member191911]

Please check here:

service.sap.com/rkt-solman -> SAP Solution Manager 7.1 -> IT Service Management

Here you will find all available guides.

Kind regards,

Mark

[Former Member]

Hi,

As a startup point, you can go to service.sap.com/rkt-solman--> Select Solution Manager 7.0 EhP 1 --> Navigate to operations with Solution Manager. There you can find few Tutorial fils which can help you configure the same. If you need more info then let me know.

Regards

Aditya