on 06-24-2013 2:52 PM
Hello, I am searching for a way to get data regarding solution manager servcide desk (incident management) in BW.
Are there any standard cubes, datasources available for this?
The goal is to setup KPI reports in BW to monitor:
1. the number of messages
2. the time between opening, closure of the tickets
3. the time between changing status
4. the changing of processor
I didn't find much in the solman documentation, there is a list of BI content available, but I don't see anything about content for service desk reporting.
Thanks in advance,
Dinara
hi,
from SM 7.1 SP05, bw reporting for ITSM available.
please check https://websmp110.sap-ag.de/~sapidb/011000358700000665572012E/index.htm
https://websmp105.sap-ag.de/~form/sapnet?_OBJECT=011000358700001194612012E&_SCENARIO=011000358700...
Thanks
Jansi
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