on 06-21-2013 5:38 AM
How can you archive incidents that are confirmed?
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Yes. It is possible to archive the incidents.
Check the below notes
Note 1329247 - Archiving Solution Manager Service Desk messages
Note 1758090 - Archiving Solution Manager Incidents
Hope you are using solution manager 7.1. You can archive the completed transactions using the archiving object CRM_INCDNT.
~Waseem
Thanks - appreciate your help
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